Workflow Suggestions Needed

1) As a general rule customization are beyond support. This is pretty straightforward and I think easy to understand. You are paying for a software and the support to use it, not to modify it.

2) However if the customization requested doesn’t take a lot of our time to be implemented and can be useful to others, we generally do implement it and provide it in the forum.

3) If it takes more than 15 minutes we say no, because 1 customer’s customization would be stealing time to the rest of the community.

What happens exactly is that we flag the request for the developers, they evaluate how easy/hard it would be and tell us yes or no.

I hope that clears things up.

https://wpgeodirectory.com/support-policy/