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wp-admin Error Message when attempting to login

This topic contains 22 replies, has 4 voices, and was last updated by  Paolo 7 years, 2 months ago.

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  • August 17, 2018 at 2:50 am #442769
    August 17, 2018 at 3:12 am #442770

    Kor
    Moderator
    Post count: 16516

    Hi mgeyman,

    Thanks for your post. Kindly share both WP admin and FTP access to your server and we’ll check what’s going on.

    Thanks!

    August 17, 2018 at 3:19 am #442771

    mgeyman
    Expired Member
    Post count: 13
    This reply has been marked as private.
    August 17, 2018 at 6:33 am #442776

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Thanks for your reply. I’ve just activated the Supreme Directory theme and I don’t see any issues. What’s wrong?

    Thanks!

    August 17, 2018 at 10:07 am #442790

    mgeyman
    Expired Member
    Post count: 13

    When I was logging into my wp-admin to the site I was getting a 500 Server Error. I contacted my host provider, LiquidWeb, and when the support person changed the Theme from the Supreme Directory to default WordPress 2017 theme I was able to login to the site properly without the Server Error message.

    Thanks.

    Mark

    August 17, 2018 at 10:12 am #442794

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    August 17, 2018 at 10:17 am #442796

    mgeyman
    Expired Member
    Post count: 13

    OK. Thank you for the follow-up!

    August 17, 2018 at 10:23 am #442797

    mgeyman
    Expired Member
    Post count: 13

    Ok. I just tried to login and I’m getting the following message:

    This page isn’t working
    ohiobiz.goszxfq5-liquidwebsites.com is currently unable to handle this request.
    HTTP ERROR 500

    August 17, 2018 at 10:33 am #442798

    Kor
    Moderator
    Post count: 16516

    Hi Mark,

    Thanks for your reply. It works fine on our end. Probably browser cache related issue. Could you please try clearing your browser cache or use another browser and see if it works?

    Thanks!

    August 17, 2018 at 10:56 am #442799

    mgeyman
    Expired Member
    Post count: 13
    This reply has been marked as private.
    August 17, 2018 at 11:12 am #442800

    mgeyman
    Expired Member
    Post count: 13
    This reply has been marked as private.
    August 17, 2018 at 11:28 am #442802

    Kor
    Moderator
    Post count: 16516

    Hi mgeyman,

    Thanks for your reply. Not sure why we can’t replicate this on our end. Let’s try troubleshooting this further. Could you please deactivate all plugins including GD and activate the Supreme Directory theme and see if it works?

    Thanks!

    August 17, 2018 at 11:36 am #442803

    mgeyman
    Expired Member
    Post count: 13

    OK. I de-activated all plugins and was able to login properly with the Supreme Directory being the active theme. So, it sounds like one of the previous active plugins might be causing an issue?

    Mark

    August 17, 2018 at 11:39 am #442804

    mgeyman
    Expired Member
    Post count: 13

    OK. The very first plugin I just re-activated is the GeoDirectory plugin and it is causing the issue of me not being able to login.

    August 17, 2018 at 12:19 pm #442811

    mgeyman
    Expired Member
    Post count: 13
    This reply has been marked as private.
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