"Your location is currently unknown."

This topic contains 18 replies, has 5 voices, and was last updated by  Brandon Sirois 8 years, 1 month ago.

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  • March 6, 2017 at 9:22 pm #365741

    Brandon Sirois
    Expired Member
    Post count: 16

    Hello, I am trying to get the geolocation part of geodirectory working on my site. Can you please help me? When I attempt to geolocate I am given this message, “Your location is currently unknown.” Can you please help me resolve this? Thank you very much!

    March 7, 2017 at 12:06 am #365766

    Paolo
    Site Admin
    Post count: 31211

    Hi,
    Website link please?

    March 7, 2017 at 4:45 am #365811

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 7, 2017 at 6:59 am #365832

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    March 7, 2017 at 2:20 pm #365921

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 7, 2017 at 3:24 pm #365930

    Kor
    Moderator
    Post count: 16516

    Hi Brandon,

    Could you grant me “administrative” access so that I could check on the GD setup?

    Thanks!

    March 7, 2017 at 6:05 pm #365982

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 8, 2017 at 5:14 am #366059

    Kiran
    Moderator
    Post count: 7069

    Hi Brandon,

    Looked into your site, you are using old version of GeoDirectory Advance Search plugin. Update it first so we can assist your more.

    If it not fix the problem, let us provide FTP details so we have to do some debug to find what causing problem.

    Thanks,
    Kiran

    March 8, 2017 at 2:52 pm #366154

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 8, 2017 at 4:15 pm #366160

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    we would need FTP credentials:

    host:
    port:
    username:
    password:

    you can ask to your hosting provider where you can find them.

    Let us know,

    Thanks

    March 8, 2017 at 5:36 pm #366173

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 9, 2017 at 11:40 am #366316

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Both me and Kiran were seeing this problem in chrome, i found that restarting the browser fixed the get location problem, this was not limited to your site but was affecting all geolocation services in Google.

    Please try that and let us know.

    Thanks,

    Stiofan

    March 10, 2017 at 5:39 am #366502

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
    March 10, 2017 at 11:50 am #366545

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    @Brandon I think u forgot the screenshot? 🙂

    Stiofan

    March 10, 2017 at 2:53 pm #366599

    Brandon Sirois
    Expired Member
    Post count: 16
    This reply has been marked as private.
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