YOuzer widgets not showing in WA from GD nor WP widget areas

This topic contains 6 replies, has 2 voices, and was last updated by  Alex Rollin 5 years, 9 months ago.

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  • #470640

    Ria
    Full Member
    Post count: 68

    Hi

    We are using one of your recomended plugins Youzer.
    All is set up and working.
    Only thing that is not working is : None of the youzer widgets work in the widget aereas of the sidebars, nor in the footer widget areas. They just dont show.

    Thanks for your help

    #470641

    Ria
    Full Member
    Post count: 68
    This reply has been marked as private.
    #470670

    Alex Rollin
    Moderator
    Post count: 27815

    On what page do you want to load widgets?
    Is the sidebar showing?
    I think you are using Supreme, so, please check the customizer to make sure you have enabled the sidebar settings as you want. It is hard to know how to advise you without knowing what page is having the issue.

    #470799

    Ria
    Full Member
    Post count: 68

    Hi Alex

    I tried to add the youzer login widget to the footer 4 area. To see if I preferred that one over the buddypress one. In firefox and Microsoft edge its not showing at all. Only in Chrome it shows (mac and windows) Than I started to check out other youzer widgets. A resume:
    Same happens when I add it to one of the sidebars.
    If you look at the widget areas…
    Footer areas are working fine for the rest.
    GD top and bottom are empty, not using them
    GD sidebar is working fine.
    Sidebar page is working fine (tried to add the youzer login widget, same thing happens)
    (Note that I deleted the youzer login widgets everywhere, and returned the buddypress login widgets, because we need a working login, already members signing up etc!)
    Sidebar blog: working fine
    Groups sidebar : working fine

    THen the wall sidebar. I have 3 widgets in it, 2 youzer and 1 buddypress. None of them are showing nowhere and I have the feeling that they are overwritten by the settings of a widget in the youzer panel or…even widget settings that members can change and add themselves via the left vertical menu??
    I must admit that i am still figuring out youzer and all its many options..their documentation gives an overview of options you have in the different panels etc..but until now did not find any info on how WP widget areas relate to YOUZER Widget areas.
    So this youzer widget thing is very confusing… I am looking for a way of taking out the widget button in the left menu (see print screen). Because if all this is already confusing for me, it will certainly be for members who dont even know what a widget is…

    As always thanks for your help, wishing you a great weekend.

    #470848

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I logged in but I am not sure what I am looking for. We don’t provide support for 3rd party plugins in the forum here.

    If there is a problem with a Supreme sidebar not appearing on a particular page, we can certainly take a look, but we need a link so we know where to look to see the problem.

    The page you show in your screenshot appears to be a settings page produced by a different plugin. If it is not using a normal WordPress page then it is likely you do not have control of the sidebar on that particular page. Is that a normal WP page?

    #470960

    Ria
    Full Member
    Post count: 68

    Hi Alex

    Thanks for your answer. I know you dont provide support for 3rd party plugins, but since the youzer widget i installed does show in google chrome, but not in firefox and MS edge, I was not sure if this is a problem of supreme theme/geo or a problem of youzer.

    But in case the problem is in supreme…I made another example to explain it more clearly.
    See the 2 attached printscreens.
    One from the back end showing the Sidebar page widget area. The last widget I just added as a test, is the youzer notifications widget.
    The other printscreen is from the front end, where the youzer notification widget does not show.
    The Sidebar page widget area does show at https://www.globaldutchies.nl/ambassadeurs/
    Now checking Chrome and MS edge..not showing neither.

    So if you can..let me know if its with supreme/geo or that we have to contact youzer

    Thanks!

    #470994

    Alex Rollin
    Moderator
    Post count: 27815

    The sidebar appears to be working.
    Is there another page where that widget does show?

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