Licence Key

This topic contains 17 replies, has 5 voices, and was last updated by  Paolo 8 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 24, 2016 at 11:18 am #110640

    emmamctalbot
    Expired Member
    Post count: 126

    Hi GeoDirectory,

    I know this is in the wrong forum but I did try to send a message in the forum licence key but it wasn’t giving me the option.

    I’ve just been notified there are 18 updates for GeoD on my dashboard on wordpress.

    When I have come to update, I get an error message

    An error occurred while updating GD Booster: Login details for GeoDirectory failed! Please check GeoDirectory > Auto Updates and that your membership is active. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    I’ve logged onto my GD account and added my sites to each plugin. I’ve put in the membership licence key into auto updates but it still isn’t working.

    Also I got told Listings had expired but I’m sure it was in the package for 1 year?

    Please can you assist.

    Kind Regards,

    Emma

    January 24, 2016 at 11:41 am #110643

    emmamctalbot
    Expired Member
    Post count: 126

    On one of my websites its let me update the plugins so I can put the individual licence keys in for each plugin but on the other, it only gives me one option to put one licence key in

    January 24, 2016 at 12:03 pm #110659

    Guust
    Moderator
    Post count: 29970

    I’ll get Stiofan to look at your topic, there are a few glitches with the new license system, sorry.

    January 24, 2016 at 12:04 pm #110660

    emmamctalbot
    Expired Member
    Post count: 126

    Thanks

    January 24, 2016 at 2:09 pm #110763

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    January 24, 2016 at 9:23 pm #110922

    Guust
    Moderator
    Post count: 29970

    Stiofan will look at it on Monday.

    January 25, 2016 at 11:42 am #111053

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Emma,

    If it only asks you for one licence key then please use the OLD licence key from your profile, then after updates you will then enter the new licence keys.

    Sorry for the confusion, let us know if you need help with anything 🙂

    Thanks,

    Stiofan

    January 25, 2016 at 11:42 am #111054

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Emma,

    If it only asks you for one licence key then please use the OLD licence key from your profile, then after updates you will then enter the new licence keys.

    Sorry for the confusion, let us know if you need help with anything 🙂

    Thanks,

    Stiofan

    January 25, 2016 at 1:27 pm #111080

    emmamctalbot
    Expired Member
    Post count: 126

    Hi Stiofan,

    Thanks for coming back to me.

    Do you know where I can find my old licence key?

    Many Thanks,

    Emma

    January 25, 2016 at 2:55 pm #111095

    emmamctalbot
    Expired Member
    Post count: 126

    I’ve found it. Thank you

    January 25, 2016 at 3:05 pm #111109

    emmamctalbot
    Expired Member
    Post count: 126
    This reply has been marked as private.
    January 25, 2016 at 3:10 pm #111110

    emmamctalbot
    Expired Member
    Post count: 126

    Please can you check, as I got the annual subscription and it shouldn’t have expired until August.

    Also if I have been charged $7 then I will need a refund.

    I notice today (despite only paying it yesterday) its stating its $10 to renew???

    January 25, 2016 at 3:20 pm #111111

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It should be in your profile at the bottom. My Account>edit profile (top right)

    Thanks,

    Stiofan

    January 25, 2016 at 3:20 pm #111112

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It should be in your profile at the bottom. My Account>edit profile (top right)

    Thanks,

    Stiofan

    January 25, 2016 at 4:09 pm #111141

    emmamctalbot
    Expired Member
    Post count: 126

    Hi Stiofan,

    I sorted the licence number.

    Its the listings manager thats causing the issues.

    Please see messages above.

    Many Thanks

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 18 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount