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White page after analytics authorization

This topic contains 8 replies, has 4 voices, and was last updated by  Stiofan O’Connor 9 years, 5 months ago.

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  • January 27, 2016 at 4:46 am #112166

    Marvin Cummings
    Free User
    Post count: 4

    Just attempted to follow the instructions listed to display analytics in using the analytics client ID and after clicking to authorize it. I get the Google page requesting access but after clicking to accept I get a blank white page.
    I’ve checked URL and confirmed correct entry of the key and secret. No errors are presented in the browser.
    Any responses appreciated.

    January 27, 2016 at 11:39 am #112218

    Guust
    Moderator
    Post count: 29970

    Can you post your URL and admin details in a private reply, so we can check your settings please.

    January 27, 2016 at 2:11 pm #112410

    Marvin Cummings
    Free User
    Post count: 4
    This reply has been marked as private.
    January 27, 2016 at 7:45 pm #112577

    Paolo
    Site Admin
    Post count: 31211

    Without having your google account credentials it is impossible to check this. A white screen is normally a php fatal error and that should be logged in your server error.log. Do you have access to it?

    Please let us know,

    Thanks

    January 27, 2016 at 8:44 pm #112604

    Marvin Cummings
    Free User
    Post count: 4
    This reply has been marked as private.
    January 27, 2016 at 10:17 pm #112625

    Paolo
    Site Admin
    Post count: 31211

    You will need the entire tracking code, not just UA-56397561-22
    Let us know if this helps.
    Thanks

    January 27, 2016 at 10:46 pm #112633

    Marvin Cummings
    Free User
    Post count: 4
    This reply has been marked as private.
    January 28, 2016 at 8:11 pm #113144

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    sorry for the delay, I’ve asked to the developers to follow up. They’ll let you know asap.

    Thanks for your patience,

    January 29, 2016 at 10:17 am #113458

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    Your files are not editable so i can’t test, can you provide FTP details so i can debug this?

    Thanks,

    Stiofan

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