Facebook (GD Social Like Widget) not counting in Google Chrome
This topic contains 13 replies, has 3 voices, and was last updated by Paolo 8 years, 9 months ago.
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Open Support TicketTagged: chrome, facebook, social like
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February 11, 2016 at 10:29 am #120758
Hi,
can you please tell me if there is a known issue with Google Chrome browser not counting Facebook likes in the GD Social Like widget? I have got my first Facebook like (!) and although it counts in Firefox, it doesn’t in Chrome (on Ubuntu).
Thanks
February 11, 2016 at 10:29 am #120759This reply has been marked as private.February 11, 2016 at 11:55 am #120777And what listing should we look at?
February 11, 2016 at 6:03 pm #120897Are you checking while logged in? if on Chrome you are not logged in you could be seeing a cached page.
Let us know,
Thanks
February 11, 2016 at 6:08 pm #120900You shouldn’t be looking at any listing Guust! – my site has somehow received a like (at the top of my home page), but interestingly enough not on any of any other pages. I must admit to not being a ‘Facebook Person’ and not up with how it all works – I assumed that people on facebook can show their appreciation of my site in their Facebook world and that someone had done so. It was visible in Firefox (on my home page), but only fleetingly on opening the page in Chrome: it appeared, then the map re-loaded (geo-locating?) and the Like count reset to 0. I turned geolocation of, reloaded page, and now Chrome shows the correct count, even with geolocation on – However, the correct count only shows on homepage, and shows 0 on all other pages I have tested.
Your asking ‘which listing?’ makes me wonder: can people who live in facebook-world choose to like either my site or any of the listings, with all appropriate counts being kept?
February 11, 2016 at 6:11 pm #120902Hi,
just FYI, I see one like on both Chrome and Firefox. I believe the problem was cache.
In any case that a FB widget controlled by facebook servers. We have zero control over it.
Thanks
February 11, 2016 at 6:12 pm #120904Hi Paolo,
I had tried logged-in and not logged in on the different browsers. Now both seem to be showing count ok.
I still have issue of count showing only on home page – as well as wondering if all listings keep a count separate from my site’s count, and if I should therefore put the fb widget on the right details sidebar?
February 11, 2016 at 6:14 pm #120907That widget will count likes for the page visited, not for the whole website.
Thanks
February 11, 2016 at 6:18 pm #120913…interestingly, I have just tested and my smartphone exhibits the same behaviour as Chrome on my laptop did: it registered a count of one, then reloaded and showed a count of 0. (its an Ubuntu smartphone).
February 11, 2016 at 6:19 pm #120914There is not much we can do about this as I told you. Facebook controls that widget.
Thanks
February 11, 2016 at 6:21 pm #120916… our messages are crossing! – ok, so I’ll only have the facebook likes for my site on the homepage, so as avoid spreading out my likes! I guess that means that listing pages can gather their own likes… now I have to find someone in FB-land to see what happens when I am liked.
Still the issue of disappearing likes…
February 11, 2016 at 6:51 pm #120933ok thanks Paolo,
I’ll set it up for listing pages and then monitor it.
February 12, 2016 at 3:44 pm #121322OK, I think I have found out what is happening:
when I open the browser (Chrome) and then my website, the homepage is displayed, with the ‘like’ count for that page; then the browser automatically decides to geolocate me (cookie setting?) and re-loads the map with listings near to me – this is not treated as the same page and that’s where the count was re-setting to zero. How do I know it is not being treated as the same page? Because I set the widget to just show on GD Home page, and when the page reloads the widget disappears.
So I guess I am going to do without the social like widget.
February 12, 2016 at 7:19 pm #121419Hi,
in that case 1 is the home page and the other is the location page. They use the same widgets, but they are not the same page.
Thanks
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