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This topic contains 13 replies, has 3 voices, and was last updated by  Jenny Hebert 9 years, 1 month ago.

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  • Author
    Posts
  • February 27, 2016 at 1:39 am #128807

    Jenny Hebert
    Expired Member
    Post count: 155

    I have new system and have put my licenses and still show error when trying to update?

    February 27, 2016 at 1:40 am #128808

    Jenny Hebert
    Expired Member
    Post count: 155
    This reply has been marked as private.
    February 27, 2016 at 1:48 am #128810

    Guust
    Moderator
    Post count: 29970

    URL?

    February 27, 2016 at 1:55 am #128812

    Jenny Hebert
    Expired Member
    Post count: 155
    This reply has been marked as private.
    February 27, 2016 at 2:30 am #128821

    Guust
    Moderator
    Post count: 29970

    I am escalating this to Stiofan for you.

    February 27, 2016 at 2:33 am #128822

    Jenny Hebert
    Expired Member
    Post count: 155

    ok thanks

    February 27, 2016 at 10:15 am #129007

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jenny,

    It looks like you moved from a dev URL to a live URL, the licences are registered tot he dev URL, simply go to the licences page and copy the licence, then deactivate then paste it back in and activate and then you will be able to update normally.

    Thanks,

    Stiofan

    February 27, 2016 at 10:19 am #129009

    Jenny Hebert
    Expired Member
    Post count: 155

    My site has always been live? so i would not know how that happened?

    February 27, 2016 at 11:39 am #129057

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    February 27, 2016 at 11:51 am #129058

    Jenny Hebert
    Expired Member
    Post count: 155

    oh yeah my provider fixed that, but now i am still having trouble, i did what you said and its been 2 hours and the update is still turning but not finishing on just 1 plugin?

    February 27, 2016 at 11:56 am #129059

    Jenny Hebert
    Expired Member
    Post count: 155

    Never mind i figured it out’

    February 27, 2016 at 12:12 pm #129062

    Jenny Hebert
    Expired Member
    Post count: 155

    on GeoDirectory list i keep getting Internal Server Error
    All others updated fine

    February 27, 2016 at 1:42 pm #129169

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jenny,

    Please try now.

    Thanks,

    Stiofan

    February 28, 2016 at 8:56 am #129717

    Jenny Hebert
    Expired Member
    Post count: 155

    that worked thanks

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