Map Not Loading

This topic contains 16 replies, has 3 voices, and was last updated by  Kirsten Larsen 8 years, 8 months ago.

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  • #133337

    Kirsten Larsen
    Buyer
    Post count: 14

    Hi there,
    I just loaded the Demo data into my site and the map doesn’t load. It just spins without ever showing a map…

    http://him-staging.tk/find-him/

    #133363

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    you have several Javascript errors on that page. The 1st being the google maps api being added twice. That’s probably coming from another plugin or the theme.

    Please provide admin credentials in a private reply and we will have a look.

    Thanks

    #133372

    Kirsten Larsen
    Buyer
    Post count: 14
    This reply has been marked as private.
    #133413

    Paolo
    Site Admin
    Post count: 31206

    hi,

    user is not admin?

    Let us know,

    Thanks

    #133438

    Kirsten Larsen
    Buyer
    Post count: 14
    This reply has been marked as private.
    #133469

    Paolo
    Site Admin
    Post count: 31206
    This reply has been marked as private.
    #133507

    Kirsten Larsen
    Buyer
    Post count: 14
    This reply has been marked as private.
    #133508

    Paolo
    Site Admin
    Post count: 31206

    Do you have access to an error log?

    #135433

    Kirsten Larsen
    Buyer
    Post count: 14

    Hi there,
    I was able to fix the plug-in issue – please do not deactivate “Advanced Custom Fields” as my theme uses that to load pieces.

    However, I deleted those pieces, Deactivated ALL plugins other than GeoDirectory and the map still doesn’t load.

    I was planning on purchasing pieces for this, but if the map won’t load, then it’s fairly useless. Any help would be appreciated.

    Thanks.

    #135452

    Kirsten Larsen
    Buyer
    Post count: 14

    Errors in Chrome Dev Tools:
    Uncaught TypeError: Cannot read property ‘map’ of undefined

    build_map_ajax_search_param @ map.min.js?ver=4.4.2:1
    (anonymous function) @ (index):289
    j @ jquery.min.js:2
    k.fireWith @ jquery.min.js:2
    m.extend.ready @ jquery.min.js:2
    J @ jquery.min.js:2

    in map.min.js?ver=4.4.2

    #135735

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Kirsten,

    This seems to be a theme related conflict, i tried another theme and the map loads fine, i would really need FTP access to be able to find the problem, even then i don’t see anything sticking out so it might take a little bit to find the exact problem.

    Thanks,

    Stiofan

    #136177

    Kirsten Larsen
    Buyer
    Post count: 14

    Ok shoot. Thanks for looking. I can’t give FTP access. It’s not set up to use FTP. It’s set up using Composer, etc.

    #136214

    Kirsten Larsen
    Buyer
    Post count: 14

    Any thoughts that you’ve seen in theme conflicts? Such as moving JQuery up or down, etc?

    This is a very custom built theme using Roots (http://roots.io/), so I could probably move things around a little.

    #136533

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    There is nothing that is pointing me to anything inpaticular, i suspect maybe some of the custom JS the theme uses is conflicting with a variable name used somewhere in our plugin.

    Maybe you could zip the theme and send it to us?

    Stiofan

    #140521

    Kirsten Larsen
    Buyer
    Post count: 14
    This reply has been marked as private.
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