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404 Error – New Place Listings

This topic contains 12 replies, has 4 voices, and was last updated by  Paolo 8 years, 12 months ago.

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  • September 23, 2014 at 10:10 am #16236

    marieb
    Expired Member
    Post count: 20

    Hi,

    I installed the GD plugin, along with the GDF and GDF child theme a couple of days ago. Whenever I try to add a new Place, everything saves/seems to publish OK at the backend, and I can see the listing appear on the Home page, but when I click on it from the front end, or try to view or preview the New Place detail page from the back end, I get a 404 Article Not Found error. Please could you advise?

    Thanks.

    September 23, 2014 at 11:30 am #16241

    Simone
    Expired Member
    Post count: 3515

    Hello,
    have you read the “Getting Started” documentation (you can find it here), if everything is set permalinks etc) please give us your URL and login details so we can have a look,
    Thanks.
    S.

    September 23, 2014 at 11:49 am #16243

    marieb
    Expired Member
    Post count: 20
    This reply has been marked as private.
    September 23, 2014 at 12:22 pm #16247

    Simone
    Expired Member
    Post count: 3515

    I really don’t know what’s happening, the issue is only with the post type “places” (the default) I tried to create a new post type and it works properly.

    September 23, 2014 at 1:06 pm #16259

    marieb
    Expired Member
    Post count: 20

    That’s quite strange. OK – I’ll create new custom post types and hopefully that will work.

    September 23, 2014 at 4:42 pm #16276

    Paolo
    Site Admin
    Post count: 31206

    Hi Marieb, we are looking into this now, we’ll let you know asap.
    Thx for your patience.

    September 23, 2014 at 5:02 pm #16278

    marieb
    Expired Member
    Post count: 20

    Great; many thanks Paulo.

    September 23, 2014 at 5:03 pm #16279

    Paolo
    Site Admin
    Post count: 31206

    Hi again,

    the problem was the Genre used as sort option. Being Checkboxes, it can’t be used to sort, but only in advance search. Probably you didn’t have it as Checkboxes when added as filter, than you probably changed it to checkboxes and the system didn’t remove it (that’s a bug that we discovered thanks to this).

    We removed it and now, being checkboxes, it is no longer available in sort options.

    Now places are working as expected.

    Thx

    September 23, 2014 at 5:50 pm #16284

    marieb
    Expired Member
    Post count: 20

    Hi Paulo,

    Thanks very much for your help. Changing Genre to checkboxes is exactly what I did, so it sounds as though that was indeed the problem.

    One more question…

    I have now set up Venues as a custom post type, which makes more sense as a title for the listings for this particular site. I don’t intend to use the Places CPT as all the listings will be venues anyway. For this reason I have been trying to hide the post type Places and all its categories from the homepage map widget under the Map tab, so that site users don’t get confused (if they were to click on the Places tab by mistake, no listings would be returned). However, when I tick the Places checkbox and try to Save, it also disables/hides all but one of the Venue categories too. Is there any way around this?

    Thanks for your help 🙂

    September 23, 2014 at 8:12 pm #16313

    Paolo
    Site Admin
    Post count: 31206

    The problem was the names of categories that were identical. I deleted the places categories and now it’s working. I’ve flagged this for developers too. Even if it would be very rare a similar situation, it shouldn’t happen.

    Thx

    September 24, 2014 at 9:01 am #16360

    marieb
    Expired Member
    Post count: 20

    Thanks so much for all your help Paulo – it’s all working fine now 🙂

    December 3, 2015 at 2:25 pm #62423

    Cristina Iannelli
    Free User
    Post count: 1

    boa tarde não consegui entender como resolvo o problema será que pode passar o print da tela para mim?

    December 3, 2015 at 7:31 pm #62472

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    this is a topic resolved over 14 months ago, we don’t even remember what it was about. Please open your own topics and explain the problem you are experiencing.

    Thank you

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