images on details page cannot be loaded

This topic contains 34 replies, has 3 voices, and was last updated by  Paolo 8 years, 11 months ago.

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  • April 13, 2016 at 3:55 pm #162622

    felix gao
    Buyer
    Post count: 77

    hi,
    I have deployed the application to Aliyun server which is in China, http://silongedu.com/

    when my clients access the site in china, they are not able to see the images on details page (pls see attached) while I can see it in Canada, I was wondering if there is any Google call for this section that prevents my client to view it (google is banned in china)

    Here is web log error which I think might be useful for your analysis:
    2016-04-13 11:17:09 Error 101.226.33.201 404 GET /maps.google.com/maps/api/js?amp;language=en HTTP/1.0

    I attached log screenshot, some of error is irrelevant to GD, but just provide some info for you to identify
    thank you!

    April 13, 2016 at 5:29 pm #162732

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    I asked to the developers to check.

    Thanks

    April 18, 2016 at 3:43 pm #165600

    felix gao
    Buyer
    Post count: 77

    hi paolo, i know this issue maybe challenging, but is there any feedback or advise from your side?
    thank you very much
    Felix

    April 18, 2016 at 3:47 pm #165601

    Paolo
    Site Admin
    Post count: 31211

    Hi Felix,

    one of the developers had a look and he replied that there are still Google Maps calls on that page even though you disable location for that CPT.

    He proposed a solution, but it involves some changes and only Stiofan can approve it or provide another solution.

    Stiofan is flying back today from his honeymoon and will be back tomorrow to work full time again.

    He’ll let you know about this as soon as possible.

    Thanks

    April 18, 2016 at 3:49 pm #165602

    Paolo
    Site Admin
    Post count: 31211
    This reply has been marked as private.
    April 21, 2016 at 1:40 pm #167969

    felix gao
    Buyer
    Post count: 77

    hi paolo,
    i agree with him as this issue only happens to users who accesses it from china.

    according to solution, “So only solution i see is to use javascript function try/catch (@see http://www.javascriptkit.com/javatutors/trycatch.shtml) every places where we have used google library functions.”

    could you pls list the files where google functions are called? and is there a safe way to change it to prevent overwriting in future update?
    thank you

    April 21, 2016 at 2:22 pm #168024

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The dev that suggested this is offline now, we could probably use something as simple as
    if (google.maps) {…}

    I’ll talk with him tomorrow about it and let you know what we decide.

    Thanks,

    Stiofan

    April 22, 2016 at 9:15 am #168558

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    We are looking into the possibility of using another maps provider as a fallback service for countries that dont allow google maps. I have opened a task and i will keep you updated here.

    Thanks,

    Stiofan

    April 22, 2016 at 5:05 pm #168920

    felix gao
    Buyer
    Post count: 77

    MHI stiofan, may I know when this feature can be completed? My client’s application is live on mid of May and this part is the only pending issue. please kindly let me know.

    If it takes too long, we have to find turnaround.
    thanks

    April 22, 2016 at 5:26 pm #168930

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    We should know more by monday or tuesday, there is a developer working on it, he is first assessing how possible this is first, then we should know more. If there is no major problems i would imagine it will be in next release, i’ll keep you posted.

    Stiofan

    April 22, 2016 at 5:34 pm #168933

    felix gao
    Buyer
    Post count: 77

    Stiofan, thanks for your prompt response, your team is really efficient! Hopefully to see the improvement next week! Looking forward to it
    cheers

    April 25, 2016 at 8:36 pm #170807

    felix gao
    Buyer
    Post count: 77

    hi Stiofan, just would like to find out if your developer has made some progress?
    thanks!

    April 26, 2016 at 4:42 pm #171219

    felix gao
    Buyer
    Post count: 77

    dear, any news? still looking forward to your update
    thanks

    April 26, 2016 at 4:43 pm #171220

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    He has started working on it today, i’ll keep you updated.

    Stiofan

    April 28, 2016 at 2:18 pm #181156

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Felix,

    The dev has the maps loading with our markers but is still ironing out a few bugs, i’ll update you more tomorrow but it might be the start of next week before we have a finished solution.

    Thanks,

    Stiofan

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