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Website goes blank after activating gd

This topic contains 10 replies, has 3 voices, and was last updated by  Paolo 9 years, 12 months ago.

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  • September 26, 2014 at 8:31 pm #16703

    Anthony Duran
    Expired Member
    Post count: 8

    As soon as I activate the plugin my entire website goes blank except for the header. Hoping this is an easy fix.

    September 26, 2014 at 8:34 pm #16705

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    would you please provide a link and wp admin credentials in a private reply?

    Normally that’s due to a php error, do you have an error log in your server? If yes, can you give us the url to have a look at it too?

    Thx

    September 29, 2014 at 2:24 pm #16860

    Anthony Duran
    Expired Member
    Post count: 8
    This reply has been marked as private.
    September 29, 2014 at 7:01 pm #16901

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I see this is a live site, don’t you have a staging website to do testing before installing a new plugin in the production website?

    I’d also need access to an error log as asked, if you could pass us FTP credentials we will be able to find it ourself.

    Thx

    September 30, 2014 at 3:23 pm #16989

    Anthony Duran
    Expired Member
    Post count: 8
    This reply has been marked as private.
    October 1, 2014 at 6:43 pm #17177

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    that FTP users doesn’t have access to wp-content?

    I can’t access the plugins folder.

    I would really prefer to working on a staging website though. WordPress themes and plugins are written by different developers and there can be conflicts.

    Trying to fix errors on a website that people are visiting, is like trying to fix a bycicle while riding it… Could lead to disasters.

    Let us know,

    Thx

    November 3, 2014 at 12:34 am #20349

    Anthony Duran
    Expired Member
    Post count: 8
    This reply has been marked as private.
    November 3, 2014 at 4:49 pm #20424

    Paolo
    Site Admin
    Post count: 31206

    Hi Anthony,

    thanks for this, I’d need FTP credentials to access the wp-content/ themes and plugins folders.

    Thanks

    November 4, 2014 at 9:58 pm #20597

    Anthony Duran
    Expired Member
    Post count: 8
    This reply has been marked as private.
    November 5, 2014 at 2:47 am #20617

    laurence anthony
    Expired Member
    Post count: 293

    Mine did the same. I uploaded updates via FTP, then had to restore the database for the site to load.

    November 5, 2014 at 6:26 pm #20709

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I was able to access the website via FTP, but no longer wp-admin.

    Now I keep getting:

    

    Database Update Required

WordPress has been updated! Before we send you on your way, we have to update your database to the newest version.

The update process may take a little while, so please be patient.

Update WordPress Database
    

    When I click update, a blank message appear and when I try to go to wp admin, I get the above message again.
    

    I think the server isn’t setup properly. Probably a module or 2 are not installed, reason why the plugin would throw an error when activating.
    

    I’m just guessing, because I haven’t been able to proceed.
    

    Let me know,
    

    Thx
    

		
	
    


    

			
		
	
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