Update of Plugins Failed

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Tagged: plugin failure, update license

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May 20, 2016 at 2:53 pm #195101

tkh2015
Expired Member

Post count: 147

Hello,

I just updated my license but it’s not working.

I added the new license key and activated it, but I got this:

“License status is unknown.”

I tried updating the plugins and I get this response:

Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTQ2Mzg4ODgxMzpiYjUwYWVlMTI3ZjYxMzg2MmFiZmRjODdhZWQyNmZiZjo2NTg0OTo3N2E5MmIzMWRiZDMzMzlhZjBlOWM1Y2Y0Nzk5OTQ0ODo=…

An error occurred while updating GD Booster: Download failed. Unauthorized
Updating Plugin GeoDirectory Advance Search Filters (2/11)

Downloading update from https://wpgeodirectory.com/edd-sl/package_download/MTQ2Mzg4ODgxMzphMzVlNjE1NmRhYTlkOWVmMDllMmZhZGMxNWJiNTg1OTo2NTA1Njo5ODg1YjI0NWFiYjIwMDQzZGFmOTJmMzU2NTk0M2I5YTo=…

An error occurred while updating GeoDirectory Advance Search Filters: Download failed. Unauthorized

… please advise, thank you.

May 20, 2016 at 4:42 pm #195159

Kor
Moderator

Post count: 16516

Hi tkh2015,

We would need to check on the backend. Do you think you can share temp admin access to your site? Meanwhile, this could be caused by a plugin conflict, so try deactivating non-gd plugins and see if it works.

Thanks!

May 20, 2016 at 5:08 pm #195166

Paolo
Site Admin

Post count: 31206

Hi,

I see all your licenses inactive on our side.

Please provide admin credentials and we will check settings on your side.

Thanks

May 20, 2016 at 5:16 pm #195170

tkh2015
Expired Member

Post count: 147

This reply has been marked as private.

May 20, 2016 at 5:17 pm #195171

Paolo
Site Admin

Post count: 31206

and the link is?

May 20, 2016 at 5:28 pm #195176

tkh2015
Expired Member

Post count: 147

This reply has been marked as private.

May 20, 2016 at 5:39 pm #195178

Paolo
Site Admin

Post count: 31206

hi,

you had the old expired licenses saved, not the new license that you can find here: https://wpgeodirectory.com/support/members/tkh2015/downloads/

I removed the old licenses, please enter and activate the new license and the problem will be solved.

Let us know how you went.

Thanks

May 20, 2016 at 5:50 pm #195179

tkh2015
Expired Member

Post count: 147

Where do I add the new licenses for the plugins?

May 20, 2016 at 5:51 pm #195180

Paolo
Site Admin

Post count: 31206

GeoDirectory >> Auto Updates / Licensing

Thanks

May 20, 2016 at 8:13 pm #195348

tkh2015
Expired Member

Post count: 147

Thank you!
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