users cannot login

This topic contains 15 replies, has 2 voices, and was last updated by  Guust 8 years, 12 months ago.

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  • June 12, 2016 at 3:29 am #207076

    Steve
    Full Member
    Post count: 1019

    I cannot figure out why users cannot login using either the user name or email. http://whatshappeningtoday.com

    June 12, 2016 at 3:34 am #207077

    Guust
    Moderator
    Post count: 29970

    I was able to log in straightaway with a test subscriber account???
    Were you logged in already?
    Where are you trying to login?

    June 12, 2016 at 3:41 am #207079

    Steve
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    Post count: 1019
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    June 12, 2016 at 4:16 am #207081

    Guust
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    June 12, 2016 at 4:32 am #207082

    Steve
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    Post count: 1019
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    June 12, 2016 at 4:43 am #207083

    Guust
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    June 12, 2016 at 4:45 am #207084

    Guust
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    June 12, 2016 at 5:46 am #207087

    Steve
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    June 12, 2016 at 6:36 am #207089

    Guust
    Moderator
    Post count: 29970

    You can login with either username or email address, it does not matter.
    Where do you think it only accepts emails? Or did you use the wrong username?

    June 12, 2016 at 6:41 am #207091

    Steve
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    June 12, 2016 at 6:53 am #207092

    Guust
    Moderator
    Post count: 29970

    Did you send her a new password too? What password is she trying?

    June 12, 2016 at 6:57 am #207093

    Steve
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    June 12, 2016 at 7:01 am #207094

    Steve
    Full Member
    Post count: 1019

    She just tried the new password and goes from the home page widget to the /gd-login page and she tried again from the gd-login page and nothing happens. I am going to start to turn off plugins.

    I am done.. she quit… turning in for the night. I will try setting up new emails and testing new user registrations to try to replicate the problem.

    Thank you for your attempt.

    Kind regards,

    June 12, 2016 at 7:21 am #207096

    Guust
    Moderator
    Post count: 29970

    It must be user error, I tried using different browsers and different combinations and there is no problem. Let us know if you find one.

    June 13, 2016 at 3:39 am #207400

    Steve
    Full Member
    Post count: 1019

    Yes. It was definity her error… it works now.

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