Supreme Directory Theme

This topic contains 39 replies, has 6 voices, and was last updated by  Stephen Leach 7 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • July 3, 2016 at 8:50 am #220514

    J Ong
    Buyer
    Post count: 41

    Hi, how are you?

    I am using the Supreme Directory theme for GeoDirectory with WooCommerce. When I click on a product, the page that shows up has no border or margin or padding (see attached). Can you please kindly let me know how to resolve this, say by adding custom CSS or whatever? Thanking you…

    Best Regards,
    James

    July 4, 2016 at 6:49 am #220900

    Kor
    Moderator
    Post count: 16516

    Hi J Ong,

    Could you please share your website URL with me so I can tell you the correct custom CSS to fix this? You can post the details here using the private reply option below.

    Thanks!

    July 4, 2016 at 6:14 pm #221205

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    just FYI, Supreme has not been made compatible with WooCommerce. Please see: https://docs.woothemes.com/document/third-party-custom-theme-compatibility/

    It’s a quite simple thing to do.

    Let us know how you went,

    Thanks

    July 4, 2016 at 8:00 pm #221242

    J Ong
    Buyer
    Post count: 41

    Hi Paolo and Kor Chung,

    Many thanks for directing to the WooThemes page which I had actually checked it out before writing to you. I tried again with the instructions but unfortunately, it does not seem to work for both of the methods mentioned. Any other suggestions? Thanks again… Have a great day ahead!

    Best Regards,
    James

    July 4, 2016 at 8:08 pm #221251

    J Ong
    Buyer
    Post count: 41
    This reply has been marked as private.
    July 4, 2016 at 8:21 pm #221260

    Paolo
    Site Admin
    Post count: 31206

    HI James,

    I’ve flagged this for a developer. It shouldn’t be hard to create the woocommerce page.

    He’ll let you know asap.

    Thanks

    July 4, 2016 at 8:29 pm #221262

    J Ong
    Buyer
    Post count: 41
    This reply has been marked as private.
    July 4, 2016 at 8:31 pm #221266

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    Thanks again, and awaiting your kind response.

    Cheers!

    July 5, 2016 at 3:41 pm #221818

    Paolo
    Site Admin
    Post count: 31206

    hi,

    is that a shared hosting plan? If yes, you may need to upgrade your server.

    Please see : https://wpgeodirectory.com/docs/server-requirements/

    Let us know,

    Thanks

    July 5, 2016 at 4:37 pm #221882

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    No, it is not. It is a “dedicated” Cloud VPS with lots of capacity. I used Dedicated server before but the server admin usually don’t provide support for Dedicated so this is the best I can get in the market. Hope your support developer comes back fast. I am waiting… Thanks again…

    Best Regards,
    James

    July 5, 2016 at 4:43 pm #221887

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    The server details:

    11 x 3.0 GHz CPU Cores, CentOS, 8GB RAM, 200GB SSD, cPanel, Cloud Storage
    Auto scaled to 16GB RAM with additional 3 Cores.

    Should exceed your basic requirements, right? Thanks again… Cheers!

    Best Regards,
    James

    July 5, 2016 at 4:47 pm #221890

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    is that an admin account ? After logging in I still see:

    Maintenance mode

    Sorry for the inconvenience.
    Our website is currently undergoing scheduled maintenance.
    Thank you for your understanding.

    I can’t access the dashboard nor see the website.

    Let us know,

    Thanks

    July 5, 2016 at 4:54 pm #221894

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    The account is an administrator account. Anyway, the maintenance is deactivated for your convenience. Thanks again…

    Best Regards,
    James

    July 5, 2016 at 5:02 pm #221930

    Paolo
    Site Admin
    Post count: 31206

    Thanks James, I asked to the developers to run some tests and let us know if they find any bottleneck.

    They will install query monitor and probably few other plugins, please don’t deactivate anything until they are done.

    They’ll let us know asap.

    July 6, 2016 at 3:24 pm #222687

    J Ong
    Buyer
    Post count: 41

    Hi Paolo,

    Any chance for your developer to let me know the custom css for the Supreme Directory by today?

    Thanks again…

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 40 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket