No records found on directory page

I have installed your plugin and purchased the multi location addon, its installed fine and everything in the backend seems to work fine but when you go on the actual directory page it shows:-

No Records Found

Sorry, no record were found. Please adjust your search criteria and try again.
in the banner area of the page and the same when you click on a business the maps dont show at all. i have read about the permalink issue but that hasnt resolved it and i am logged in as an admin.

this will be used for an association they want to use the plugin to list the care homes which are members and enable customers to search for a care home by distance from where the customer is. they dont want the care homes to be able to add themselves to the directory this is only for the staff of the association to add them so your plugin seems ideal for this. could you please help me get the maps showing properly on the pages.