Login Issues

This topic contains 7 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 6 months ago.

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  • #287875

    David Walker
    Expired Member
    Post count: 15

    Hi, there seems to be some login issues which is leading to a lot of customer confusion. I have the newest version of the wpgeodirectory

    So if someone registers here

    http://whichweddingvenue.co.uk/register/

    A browser seems to store the name as email, then when someone tries to login, the browser automtically uses the name to try and login. Of course people can change it, but a lot dont and i have had a lot of failed logins.

    For example
    I register as

    email: [email protected]
    name: david walker
    password: ******

    I then go to login, and it automatically displays david walker in the email login box

    I think the name is set as the default username login incorrectly when it should be email?

    Thanks

    David Walker
    eCentury Ltd

    #287894

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    i wasn’t able to reproduce this at all. I asked to the developers to double check and see if they can.

    Thanks

    #287917

    David Walker
    Expired Member
    Post count: 15

    Hi

    Its easier to replicate if you use chrome, as it asks you if you want to save it and it says for the above

    do you want google chrome to save your password for this site:

    david walker *******

    So it is using david walker and not [email protected] as the default username to login

    #287945

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi David,

    I think chrome uses the name of the field which is “log” which is the same as the default wp login box, so maybe its auto filling from that, in any case both email or user name can be used in our form.

    Stiofan

    #287958

    David Walker
    Expired Member
    Post count: 15

    Hi Stiofan

    Username and email work, but name does not and that is what google and firefox seem to save to login

    So with the above example it is defaulting to my name ‘david walker’ and trying to login with this?

    I seem to have a long list of failed logins and i can see that they are trying to use their name. Wondered why this was happening for a few weeks but now i can see why

    #287969

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I can’t replicate this, is there anyone else seeing this?

    Stiofan

    #287985

    David Walker
    Expired Member
    Post count: 15

    Hi

    So this is what happens, I register the

    email:
    name:
    password:
    confirm password:

    like this

    Google asks me if i want to save this user, (this is even worse in firefox as it automatically saves), it asks me like this


    Note it save the name and not the email.

    I click save and then logout, and login, and it displays this

    This is not going to work as David Walker 778 is what i entered for name, and not email / username. It brings back an error login. Because the David Walker 778 is in front of the normal textfield description ’email’ then people are not correcting the browser mistake to enter their email instead of name? So it leads to people not logging in.

    Is their a way to remove the name field, or change it to username on the frontpage

    So instead of

    email:
    name:
    password:
    confirm password:

    it is

    email:
    USERNAME:
    password:
    confirm password:

    Does this make more sense now?

    Thanks

    David Walker

    #289222

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi David,

    Thank you for the detailed explanation, i managed to replicate this issue and as a result in the next version the user/email fields will be swapped position to comply.

    Thanks,

    Stiofan

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