Location currently unknown

This topic contains 3 replies, has 3 voices, and was last updated by  Paolo 8 years ago.

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  • #289591

    Jasper Verelst
    Expired Member
    Post count: 34

    Hello

    When I go on my website through desktop as well as iPhone, I first get the question “do you wish to be geolocated to locations near you?” which is good, but then I always get the message “your location is currently unknown” and that wasn’t before. Please help me with this issue.

    2nd problem which still hasn’t been resolved yet after more than a week now and mailing back and forth between my host 1and1.com and you guys: I installed addons, but in order to get the updates through the dashboard, the licenses need to be activated I was told. Now, each time I enter a license and press on activate, I get the message that it can’t be activated.

    Since I’m getting a bit tired of all this, I kindly would like to ask you to resolve that matter or if it is a 1and1.com issue to contact them instead that I have to do that again and again. You already have my login and password for the site so this should be possible to resolve between you.

    Please help me solving this, after all that is my right after having registered for Geo Directories. Don’t take this the wrong way but it’s getting exhausting and I feel I’m losing my patience. Thank you, king regards.

    #289592

    Jasper Verelst
    Expired Member
    Post count: 34

    The website is meetupforcoffee.com by the way.

    #289604

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jasper,

    This is really two issues so i will treat it as such.

    #1. To use the geolocation features you now (mostly) need a SSL certificate so your site uses HTTPS, most browsers made this change a few months ago. Please see here: https://wpgeodirectory.com/adding-a-ssl-certificate-to-your-website/

    #2 The problem with your licences not activating is due to 1and1 servers in the EU, i have wasted many hours on this to no avail, the problem is with the hosting and not with us.
    To know what the problem is i have told you we need a “traceroute” from their server to our website address wpgeodirectory.com, this is a simple thing any technician should be able to do but they can’t seem to provide it. I contacted the UK 1and1 support and their servers seem to work fine, i don’t know German or any other language so i can’t communicate properly with the EU 1and1 support and the UK support can’t access the EU customers accounts.
    TLDR; this is not our fault and 1and1 are useless…

    Thanks,

    Stiofan

    #289753

    Paolo
    Site Admin
    Post count: 31206

    Long story short, it would be highly recommended to avoid 1and1 EU and go with a more efficient hosting provider.

    Thanks

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