40% OFF EVERYTHING
BLACK FRIDAY SALE
Buy Now

Media Library Problem

This topic contains 1 reply, has 2 voices, and was last updated by  Paolo 7 years, 11 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: ,

  • Author
    Posts
  • December 6, 2016 at 1:31 pm #319889

    Neil Hall
    Buyer
    Post count: 83

    Hi.

    When I updated to version 1.6.11 I found that I could not access the Media Library correctly. It is only possible to view the files in the media library in ‘List’ Mode (Grid mode does not work)

    Also, when in ‘Add New Place Category’ and try and trying to upload a Category Icon Image, firstly it does not display any images in the Media Library Tab, and when you try to Upload Files after selecting the file it uploads the file, but then stops working so no details of the file are displayed.

    Have you seen this problem before?

    I have downgraded GD back to version 1.6.10 and everything then works

    Best Regards
    Neil

    December 6, 2016 at 6:54 pm #320160

    Paolo
    Site Admin
    Post count: 31206

    Hi Neil,

    please provide a link and admin credentials and we will have a look at this.

    I can’t recreate this in any of our demo sites, so it must be a conflict with something else causing this.

    Let us know,

    Thanks

  • Author
    Posts
Viewing 2 posts - 1 through 2 (of 2 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount