WP Conflict with GD

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Tagged: service error: 403

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January 4, 2017 at 4:32 pm #336570

Carel Ballack
Expired Member

Post count: 31

Hi Guys

My purchase details have been included below.
My site is pqrsafrica.com

As soon as i activate GD my site goes into the “white screen of death”
There are no other apps running, i have deleted all of them in order to try and identify the issue.
I have even deleted the theme. Hence there are no other programs or plugins running in the background.

This started when i tried to activate my google analytics keycode. When i pressed enter everything just stopped and went into a white screen for the admin section. Please help.

I would be happy to provide login details but it will obviously not be public.

IInnvvooiiccee IDDate #D3e3c3e8m3b6er 30, 2016
Payment Status Complete
Payment Method Stripe

Kind Regards
Carel

January 4, 2017 at 4:44 pm #336572

Kor
Moderator

Post count: 16516

Hi carel,

We would need FTP and WP admin access to check on this. Please post the details here using the private reply option below.

Thanks!

January 4, 2017 at 4:53 pm #336579

Carel Ballack
Expired Member

Post count: 31

This reply has been marked as private.

January 4, 2017 at 5:37 pm #336626

Kor
Moderator

Post count: 16516

This reply has been marked as private.

January 4, 2017 at 6:26 pm #336644

Carel Ballack
Expired Member

Post count: 31

This reply has been marked as private.

January 4, 2017 at 7:06 pm #336667

Paolo
Site Admin

Post count: 31211

FTP credentials provided are not working, I get access denied.

Please ask to your hosting supoprt if they have access to an error log.

Most of the time, when it throws the white page on activation it is due to a PHP module not installed on the server.

mbstring is the most commonly missing.

Let us know,

Thanks

January 4, 2017 at 7:37 pm #336688

Carel Ballack
Expired Member

Post count: 31

This reply has been marked as private.

January 4, 2017 at 7:40 pm #336690

Paolo
Site Admin

Post count: 31211

Hi,

Check via FTP if you find an error log on your server.

this is a WP plugin /public_html/wp-content/plugins/google-calendar-events/vendor/symfony/polyfill-mbstring

It has nothing to do with PHP module isntalled on your server. I don’t think you have enough permission to even check what is intalled and what not on the server

If the problem is a missing PHP module on the server, you’ll have to wait until they are back, because they will have to install it for you.

Thanks

January 4, 2017 at 7:44 pm #336693

Carel Ballack
Expired Member

Post count: 31

This reply has been marked as private.

January 4, 2017 at 7:51 pm #336727

Paolo
Site Admin

Post count: 31211

Probably /public_html/error_log

January 4, 2017 at 7:59 pm #336731

Carel Ballack
Expired Member

Post count: 31

thanks but you are going to have to be a bit more specific.
html/error log has another three directories broken down into the following tags:
wp-admin
css
images
includes
js
maint
network
user
wp-content
booster_cache
cache
mu-plugins
plugins
themes
upgrade
uploads
w3tc-config
wp-includes
certificates
css
customize
fonts
ID3
images
js
pomo
random_compat
rest-api
SimplePie
Text
theme-compat
widgets

January 4, 2017 at 8:02 pm #336733

Paolo
Site Admin

Post count: 31211

Hi,

it shouldn’t be a folder, there should be a file called error_log. I have no idea how you server is structured.

Either you supply working FTP credentials, or you’ll have to wait until your server support is available.

Thanks

January 4, 2017 at 8:30 pm #336826

Carel Ballack
Expired Member

Post count: 31

This reply has been marked as private.

January 5, 2017 at 3:41 am #337037

Carel Ballack
Expired Member

Post count: 31

hi guys, is there any progress on this issue or request?

January 5, 2017 at 1:54 pm #337282

Paolo
Site Admin

Post count: 31211

Did you get a reply from your hosting support?
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