GD Sync Tags isn't working

This topic contains 52 replies, has 4 voices, and was last updated by  Giri 7 years, 7 months ago.

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  • #362378

    Silks
    Full Member
    Post count: 305

    Hello,

    when i run the GD Sync Tags via GD tools it gives me a popup that just says error. I’m running the most up to date versions and using GD Framework. Is this likely a bug or something else??

    I’ve attached a screenshot of the error displayed in google chromes console

    Than you

    #362381

    Guust
    Moderator
    Post count: 29970

    I cannot replicate that on my test site, it all works fine there.
    Can you post your admin details in a private reply so we can investigate. Thanks.

    #362389

    Silks
    Full Member
    Post count: 305
    This reply has been marked as private.
    #362410

    Guust
    Moderator
    Post count: 29970

    I cannot login. Can you disable any plugins that interfere with normal login processes. Thanks

    #362595

    Silks
    Full Member
    Post count: 305

    Sorry Guust.. it should be working again now thanks

    #362608

    Guust
    Moderator
    Post count: 29970

    Please check in another browser to see that logging in does not work.
    Make sure we can log in to check things. Thanks

    #362776

    Silks
    Full Member
    Post count: 305

    the login credentials work on internet explorer, chrome and firefox. What is the problem??

    #362808

    Giri
    Expired Member
    Post count: 3155

    Hi there,

    The problem seems to coming from your database.

    You gd_place post type has 1338 records in the wp admin. However in db it has 1340 entries.

    So something is wrong there and thats why you are having problem with GD tools.

    Please post your FTP details

    Thanks

    #363070

    Silks
    Full Member
    Post count: 305
    This reply has been marked as private.
    #363102

    Giri
    Expired Member
    Post count: 3155

    Hi there,

    After debugging, i found out that the problem is you don’t have enough memory.

    You have 10k listing for some post types but you only have 100 MB Memory.

    For that much listings you need atleast 1 GB Memory.

    Please try increasing your memory to 512 MB. If that doesn’t solve the problem then try increasing it to 1 GB.

    You need high memory for GD tools since the script has to load all post types in memory in order to work.

    Hope that helps.

    Thanks

    #363775

    Silks
    Full Member
    Post count: 305

    Is this not the memory limit you are referring to?? (see Image)

    it was set at 256MB and i changed it to 2048MB. or does it just take time to finalise settings?

    Thanks

    #363886

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes that is the setting, did it help?

    Stiofan

    #363935

    Silks
    Full Member
    Post count: 305

    No unfortunately it hasn’t helped.

    we have recently upgraded to a faster dedicated server and are experiencing issues with the MYSQL database, the hosting company say that database queries are getting caught in the sending state and bogging down the CPU but they are stumped as to what could be causing it. Could this be related? do you have any ideas as to what could be causing these issues? they have contemplated upgrading to MariaDB, do you think that could help?

    Thanks again your support team is excellent

    #364224

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    That query could be hard on a DB with lots of listings, it might need to be ajaxed to break it up in to smaller queries, i had asked @giri to look at that, i’ll check with him in the morning to see if he has started it.

    Thanks,

    Stiofan

    #364328

    Silks
    Full Member
    Post count: 305

    OK thank you Stiofan

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