BLACK BACKGROUND ON MY STATIC PAGE

This topic contains 8 replies, has 3 voices, and was last updated by  Stiofan O’Connor 8 years, 6 months ago.

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  • March 1, 2017 at 8:24 pm #364733

    Edwin Valentin González
    Free User
    Post count: 5

    Hi!

    Im getting a black square right on my static page, not sure what I did that when Im on my laptop it looks OK(1st attach), but when I open the website on my mobile phone (2nd attach), it gets a black square background right on the static page…
    I guess I changed something on the settings, not sure where.

    Any help?

    Thanks!

    March 1, 2017 at 10:01 pm #364756

    Guust
    Moderator
    Post count: 29970

    That is your main menu opening. Tap on the hamburger icon to close the menu.
    Thanks

    March 1, 2017 at 10:47 pm #364766

    Edwin Valentin González
    Free User
    Post count: 5

    what you mean by Hamburguer icon?

    March 2, 2017 at 1:53 am #364779

    Guust
    Moderator
    Post count: 29970

    The 3 horizontal lines on the top, https://en.m.wikipedia.org/wiki/Hamburger_button

    Thanks

    March 2, 2017 at 1:02 pm #364833

    Edwin Valentin González
    Free User
    Post count: 5

    Hi I checked and this is not the hambg button.

    When I click in some areas of the black background is partially disappears and the search and backg images appears.

    See attach.

    March 2, 2017 at 1:26 pm #364837

    Guust
    Moderator
    Post count: 29970

    I cannot re-create that. What phone is that in the screenshot?

    March 2, 2017 at 4:45 pm #364891

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I also can’t recreate this, can you let us know the phone and browser used?

    Thanks,

    Stiofan

    March 2, 2017 at 10:58 pm #364985

    Edwin Valentin González
    Free User
    Post count: 5

    Hi
    its a samsung galaxy grand. And Im using the default web browser.

    March 3, 2017 at 12:53 pm #365097

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have checked on my Samsung s7, Samsung s5 and Samsung galaxy On5 (very similar device to your one) and they all load fine.

    Only things i can think of

    #1 maybe some files are failing and casuing JS error, maybe try loading over WIFI and then normal 3/4G signal to see if it solves.

    #2 Maybe there is some broken cache, try clearing browser cache

    #3 Try another browser, this will tell you if its a browser problem or a phone problem.

    Thanks,

    Stiofan

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