Cant Reply to Reviews

This topic contains 15 replies, has 4 voices, and was last updated by  Giri 7 years, 7 months ago.

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  • #373065

    Erin Greenman
    Expired Member
    Post count: 7

    Hello I have Geodirectory with Whoop theme and Multi Reviews installed. I have enable Author to reply to reviews but its not showing the Reply button on the front end listing review section?? have commenting enabled for logged in users etc.

    #373068

    Kor
    Moderator
    Post count: 16516

    Hi Erin,

    Please share WP temp admin access to your site so we can take a better look. You can post the details here using the private reply option below.

    #373073

    Erin Greenman
    Expired Member
    Post count: 7
    This reply has been marked as private.
    #373077

    Kor
    Moderator
    Post count: 16516

    Hi Erin,

    Could you share your Website URL too?

    Thanks!

    #373081

    Erin Greenman
    Expired Member
    Post count: 7
    This reply has been marked as private.
    #373171

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    the tagline appears only if no logo is uplaoded, that’s how 99.9% of WordPress Themes work.

    For the reviews, it seems like there are other issues too like the stars not appearing with each review. I asked to the developers to have a look.

    They’ll let us know asap.

    Thanks for your patience,

    #373208

    Erin Greenman
    Expired Member
    Post count: 7

    Thanks Paolo 🙂 I dont have a logo uploaded though?

    #373257

    Giri
    Expired Member
    Post count: 3155

    Hi Erin,

    I guess thats because you have enabled limit 1 review / user. Please try disabling that option.

    Thanks

    #373261

    Erin Greenman
    Expired Member
    Post count: 7

    Ok that fixed that! Thank you 😊Now i’m just having the issue of the site tag line not showing in the header, i have no logo uploaded :/

    #373262

    Giri
    Expired Member
    Post count: 3155

    Hi Erin,

    Copy this file

    wp-content/themes/geodirectory_whoop/header.php

    to your child theme.

    Then uncomment these lines. line number 63, 64 and 65

    
    
    
    <!--      <h2 class='site-description'>-->
    <!--        --><?php //bloginfo( 'description' ); ?>
    <!--      </h2>-->
    #373291

    Erin Greenman
    Expired Member
    Post count: 7

    Hmmm no dice. Still not showing

    #373292

    Giri
    Expired Member
    Post count: 3155

    Cleared GD booster cache?

    #373409

    Erin Greenman
    Expired Member
    Post count: 7

    Yep Cache cleared. I’m at a loss as to why it refuses to show. I might have to reinstall whoop as it’s definitely a theme issue, when i switch to another theme it shows.

    #373442

    Giri
    Expired Member
    Post count: 3155

    Erin,

    checked your child theme header.php code.

    Looks like this

    
    
    <h2 class='site-description'>
            <?php //bloginfo( 'description' ); ?>
          </h2>

    It should look like this

    
    
    <h2 class='site-description'>
            <?php bloginfo( 'description' ); ?>
          </h2>

    Thanks

    #373446

    Erin Greenman
    Expired Member
    Post count: 7

    Omg thank you Giri! That worked 🙂 It was doing my head in lol. You have all been amazing 😉 I’m only a novice when it comes to web development and coding so i really appreciate the help x

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