Serials/Plugins Not Working

This topic contains 9 replies, has 4 voices, and was last updated by  Stiofan O’Connor 8 years ago.

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  • April 18, 2017 at 12:48 am #373966

    marmoset
    Full Member
    Post count: 43

    Hi we just resubscribed on a 4 month plan. The plugins have not udpated, and when we went to the licencing module we noticed that the serials for each plugin are different to the new serials given upon re-subscribing.
    When we clicked ‘Deactivate licence’ a message appears saying seek support (see attached screenshot)
    What do we do, and why have the serial numbers changed?
    thanks

    April 18, 2017 at 12:54 am #373968

    Guust
    Moderator
    Post count: 29970

    I’ll get Stiofan to have a look at your question when he gets back online.

    Thanks

    April 18, 2017 at 4:43 pm #374095

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    please see this topic: https://wpgeodirectory.com/support/topic/cannot-enter-license-cannot-update-plugins/#post-259116

    the problem was the same.

    If you need our help for this, please provide a link and admin credentials in a private reply and we will help.

    Thanks

    April 18, 2017 at 11:28 pm #374164

    marmoset
    Full Member
    Post count: 43

    OK I will try that, but why was I given new licences>? I had logged into the account first, then selected a 4 month membership.
    thanks

    April 19, 2017 at 1:51 am #374168

    Paolo
    Site Admin
    Post count: 31211

    That’s not enough unfortunately. When purchasing the new subscription, you must check the option to renew the existing licenses, or proceed to renew from the link that is sent via notification email, when the old subscription expired.

    Thanks

    April 19, 2017 at 12:32 pm #374215

    marmoset
    Full Member
    Post count: 43
    This reply has been marked as private.
    April 19, 2017 at 4:30 pm #374282

    Paolo
    Site Admin
    Post count: 31211

    All done 🙂

    April 20, 2017 at 2:30 am #374356

    marmoset
    Full Member
    Post count: 43

    Thanks!

    April 20, 2017 at 2:59 am #374359

    marmoset
    Full Member
    Post count: 43
    This reply has been marked as private.
    April 20, 2017 at 4:40 pm #374475

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I don’t see any 404’s on ur wp-admin can you tell me exactly how to replicate?

    Thanks,

    Stiofan

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