Filesystem access problem

This topic contains 16 replies, has 4 voices, and was last updated by  Stiofan O’Connor 8 years, 4 months ago.

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  • May 4, 2017 at 8:44 pm #376956

    Bob Benz
    Free User
    Post count: 10

    I’m trying to install GeoDirectory and getting the following error after installation:

    GeoDirectory does not have access to your filesystem, thing like import/export will not work. Please define your details in wp-config.php as explained here http://codex.wordpress.org/Editing_wp-config.php#WordPress_Upgrade_Constants

    I’ve worked through the guidance in this document to no avail:

    https://wpgeodirectory.com/docs/geodirectory-does-not-have-access-to-your-filesystem/

    Any suggestions?

    May 5, 2017 at 6:17 am #377000

    Kor
    Moderator
    Post count: 16516

    Hi Bob,

    Please provide FTP access and we’ll check on the server files.

    Thanks!

    May 5, 2017 at 11:27 am #377030

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 5, 2017 at 3:48 pm #377087

    Kor
    Moderator
    Post count: 16516

    Hi Bob,

    Could you also provide an FTP access to your server files?

    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    Thanks!

    May 5, 2017 at 4:01 pm #377089

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 5, 2017 at 4:07 pm #377092

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 5, 2017 at 6:30 pm #377111

    Paolo
    Site Admin
    Post count: 31211

    Our developers will only have time to work on it when they come back online in about 12 hours. Please keep the credentials valid until they’ll let you know it’s done.

    Thanks

    May 5, 2017 at 6:45 pm #377118

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 6, 2017 at 1:34 pm #377204

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    The wp-admin details don’t seem to work anymore so i can’t test this, can you provide correct details.

    Thanks,

    Stiofan

    May 6, 2017 at 1:57 pm #377206

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 6, 2017 at 3:38 pm #377231

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks, i though the first info was suposed to be wp-admin, i am in to wp-admin now but the FTP login seems to take me to a blak folder, i think you need to change the root of the FTP user to the public_html. Or if you supply cpanel details i will be able to check from there.

    Thanks,

    Stiofan

    May 6, 2017 at 3:50 pm #377237

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 6, 2017 at 4:41 pm #377241

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I’m getting ” Login incorrect.” from one ftp prog and connection times out from another now…
    cpanel might be faster?

    Stiofan

    May 6, 2017 at 4:57 pm #377245

    Bob Benz
    Free User
    Post count: 10
    This reply has been marked as private.
    May 6, 2017 at 4:59 pm #377246

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    This is a WP problem you have not a GD problem, its just we run a check for it as our plugin needs access for import/export but things like plugin updates or anything that uses the file system will fail.. We are just trying to help you.

    Thanks,

    Stiofan

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