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Renewal Support forum

This topic contains 12 replies, has 4 voices, and was last updated by  Paolo 7 years, 6 months ago.

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  • May 5, 2017 at 2:13 pm #377080

    lampshade
    Expired Member
    Post count: 129

    I renewed my account for 4 months last Wednesday, yet not showing up and I presume this takes a few days to be updated?

    Did not wish my account to expire and begin from scratch.

    Thanks

    May 5, 2017 at 2:23 pm #377082

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hello,

    I see 3 attempts at payment on Wed but non show complete, if you can give me your paypal email in a private reply i will double check.

    Thanks,

    Stiofan

    May 5, 2017 at 6:23 pm #377109

    lampshade
    Expired Member
    Post count: 129
    This reply has been marked as private.
    May 6, 2017 at 3:03 pm #377216

    Stiofan O’Connor
    Site Admin
    Post count: 22956
    This reply has been marked as private.
    May 8, 2017 at 10:36 am #377373

    lampshade
    Expired Member
    Post count: 129
    This reply has been marked as private.
    May 9, 2017 at 7:55 am #377530

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have renewed your licence, please on next renewal use the links in your account section.

    Thanks,

    Stiofan

    May 9, 2017 at 10:42 am #377558

    lampshade
    Expired Member
    Post count: 129

    Stiofan:

    Thank you, I want to confirm that you were paid for this renewal, if not, I will continue to follow up on this and get it corrected.

    Thanks again!

    May 9, 2017 at 3:23 pm #377616

    BJ Bowen
    Full Member
    Post count: 73

    Hi there, I’m trying to renew/upgrade my membership plan. I previously bought the 4 month plan and would like to buy the year plan. I’ve entered the license key that was provided on my invoice, but it’s not working.
    Please tell me what I need to do. Thank you so much for everything you do! You all have been a great help!

    May 9, 2017 at 3:55 pm #377618

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    @lampashade you sent money to the wrong paypal account. It still works, but it shouldn’t be used. GeoDirectory paypal account for future references is: [email protected]

    @bj

    you can only renew a license for the same original length of the subscription you were on. So if you want to renew it, it can only be a 4 month.

    If you want to move to a 12 month subscription, you must buy a new membership and new license keys will be issued.

    If you do that, you’ll need to change the license keys in GeoDirectory >> Auto Updates / Licensing

    Thanks

    May 9, 2017 at 3:59 pm #377620

    BJ Bowen
    Full Member
    Post count: 73

    Will do! Thanks! Just wanted to make sure.

    May 9, 2017 at 4:00 pm #377621

    Paolo
    Site Admin
    Post count: 31206

    You are welcome 🙂

    May 9, 2017 at 4:09 pm #377623

    BJ Bowen
    Full Member
    Post count: 73

    sorry… this is probably a super dumb question… where do I put the license key for the full membership. I see where I put the individual licenses for specific add ons, but I don’t see where to put the membership license.

    May 9, 2017 at 4:12 pm #377625

    Paolo
    Site Admin
    Post count: 31206

    There are only fields for individual licenses…

    Thanks

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