automatic payments with paypal do not work

This topic contains 10 replies, has 3 voices, and was last updated by  Abel Romero 6 years, 11 months ago.

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  • October 4, 2017 at 12:37 pm #398778

    Abel Romero
    Expired Member
    Post count: 206

    Hello

    automatic payments with paypal do not work.

    When the expiration date arrives it is set to “draft”, as we configured it in the attached image 1.

    Nor do the referral payments remain “pending”, attached image 2.

    It should be all automatic, right?

    We have done a lot of testing to reach this conclusion, can you help us? will we be doing something wrong ourselves?

    Muchas gracias

    Thank you very much

    October 4, 2017 at 1:05 pm #398788

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    October 4, 2017 at 1:13 pm #398790

    Guust
    Moderator
    Post count: 29970

    Have any listings been added from the frontend, and has a user accepted a recurring package?
    Unless a user agrees with PayPal (not with your site) to pay automatically from PayPal to you after 90 days, nothing will be automated. The automation needs to be setup at PayPal as a result of the user buying a recurring listing from you on the frontend.

    If a user has bought a recurring listing from you on the frontend, but later cancels the agreement in PayPal then the listing will go to draft.

    Thanks

    October 4, 2017 at 1:14 pm #398791

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    October 4, 2017 at 1:49 pm #398803

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    We will be doing a release in the next few days to change the logic a bit, it should fix things.

    Stiofan

    October 5, 2017 at 5:11 pm #399051

    Abel Romero
    Expired Member
    Post count: 206

    Thank you very much for letting Guust know!

    ANSWER YOUR QUESTIONS:

    1.-Have any listings been added from the frontend, and has a user accepted a recurring package?

    ANSWER: IT IS RIGHT

    2.- Unless a user agrees with PayPal (not with your site) to pay automatically from PayPal to you after 90 days, nothing will be automated. The automation needs to be setup at PayPal as a result of the user buying a recurring listing from you on the frontend.

    ANSWER: I UNDERSTAND, WE HAVE TAKEN TESTS FROM frontend

    3.- If a user has bought a recurring listing from you on the frontend, but later cancels the agreement in PayPal then the listing will go to draft.

    ANSWER: IN THE TESTS WE HAVE NOT CANCELED THE SUBSCRIPTION IN PAYPAL ….

    We need to inaugurate the portal, the functioning of the payment correctly is vital, would be so kind to watch what happens ?.

    Many thanks!!

    October 5, 2017 at 5:11 pm #399052

    Abel Romero
    Expired Member
    Post count: 206
    This reply has been marked as private.
    October 5, 2017 at 5:20 pm #399055

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Abel,

    We should be releasing a version of Invoicing next week which will fix things for you, if you want me to upload it sooner please provide FTP details.

    Thanks,

    Stiofan

    October 5, 2017 at 5:34 pm #399061

    Abel Romero
    Expired Member
    Post count: 206
    This reply has been marked as private.
    October 5, 2017 at 6:03 pm #399072

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    I have uploaded the latest now.

    Stiofan

    October 6, 2017 at 9:06 am #399196

    Abel Romero
    Expired Member
    Post count: 206

    Hello

    I will do the checks, thank you very much for the quick management Stiofan!

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