Error trying to update payment method

This topic contains 4 replies, has 3 voices, and was last updated by Stiofan O’Connor 7 years, 4 months ago.

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November 6, 2017 at 9:39 pm #404388

Karin Palle
Expired Member

Post count: 11

It looks like our account didn’t automatically renew and when I try to enter an updated payment method in the subscription section, I get an error message:
Error: xxx does not have a subscription with ID xxx I replaced the customer ID info with “xxx” since I don’t know if that is private or sensitive info.

November 6, 2017 at 10:46 pm #404393

Guust
Moderator

Post count: 29970

I’ll get Stiofan to check it out for you. Thanks

November 7, 2017 at 10:39 am #404463

Stiofan O’Connor
Site Admin

Post count: 22956

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November 8, 2017 at 4:45 pm #404594

Karin Palle
Expired Member

Post count: 11

The link worked going through a Paypal account. If I want to change that from Paypal to my direct credit card in the future, will that be a problem? Thanks.

November 8, 2017 at 5:47 pm #404605

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Karin,

I’m glad that worked!
In future if you want to use a debit/credit card you can select stripe at checkout.

Thanks,

Stiofan
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