Lost wp-admin access

This topic contains 18 replies, has 2 voices, and was last updated by  Stiofan O’Connor 7 years, 8 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • November 9, 2017 at 6:32 pm #404757

    stuart wilson
    Expired Member
    Post count: 37

    Hi,

    I have lost my access to my wp-admin and I have been working with my host who says there is many errors coming from the plugins of geodir and suggested asking you for support gaining access to my site.

    November 9, 2017 at 6:33 pm #404758

    stuart wilson
    Expired Member
    Post count: 37
    This reply has been marked as private.
    November 9, 2017 at 6:35 pm #404759

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Stuart,

    Please also provide FTP details, there is nothing we can do with out them.

    Thanks,

    Stiofan

    November 9, 2017 at 6:38 pm #404760

    stuart wilson
    Expired Member
    Post count: 37
    This reply has been marked as private.
    November 9, 2017 at 6:46 pm #404761

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    What is the server address and port number? I can’t seem to connect to the server via FTP.
    (FTP is needed to check the error log and fix the problem)

    If you don’t have FTP a hosting control panel login would most likely do.

    Thanks,

    Stiofan

    November 9, 2017 at 6:47 pm #404762

    stuart wilson
    Expired Member
    Post count: 37
    This reply has been marked as private.
    November 9, 2017 at 6:52 pm #404764

    stuart wilson
    Expired Member
    Post count: 37
    This reply has been marked as private.
    November 9, 2017 at 6:53 pm #404765

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    file did not upload and probably will not help, i would need FTP to fix.

    Stiofan

    November 9, 2017 at 6:53 pm #404766

    stuart wilson
    Expired Member
    Post count: 37
    This reply has been marked as private.
    November 9, 2017 at 6:54 pm #404767

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    checking

    November 9, 2017 at 7:17 pm #404768

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    You have over 6k place categories (seems crazy) with WPE object caching this seems to be causing a problem where the caching is failing because the query for all the categories is too long. I have disabled the WPE query cache for now and it seems to work, but i have to ask, do you need all those categories?

    Thanks,

    Stiofan

    November 9, 2017 at 7:20 pm #404769

    stuart wilson
    Expired Member
    Post count: 37

    No I don’t – is there an easy way to delete them?

    November 9, 2017 at 7:26 pm #404771

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    on the categories page go to “Screen options” (top right) > Number of items per page:: set this to something like 300 and then use the bulk delete, you also might want to order it by count so you start with the empty cats.

    Stiofan

    November 9, 2017 at 7:28 pm #404772

    stuart wilson
    Expired Member
    Post count: 37

    Thanks a lot! for all your help

    November 9, 2017 at 7:33 pm #404773

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    No problems, let me know if you have any further problems.

    Thanks,

    Stiofan

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 19 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount