Having problems getting Social Import to connect

This topic contains 2 replies, has 2 voices, and was last updated by Steve 7 years, 2 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
December 22, 2017 at 3:41 am #410310

Steve
Full Member

Post count: 1019

Hello. I have followed the directions on allowing GD social imports but I am getting an error message stating I have not added in all the domain / subdomains. I did add them all in.

I included the FB app id, app secret, selected web platform, include the urls for domain and sub-domains. It will not accept the info. to connect.

December 22, 2017 at 6:23 am #410319

Kor
Moderator

Post count: 16516

Hi Steve,

Could you check the console and see if you’re getting any errors? If not, please share WP admin and I’ll pass this along to a developer.

Thanks!

December 22, 2017 at 8:48 am #410334

Steve
Full Member

Post count: 1019

Thank you for the suggestion. After about 45 minutes of “hunting” … I found the problem. The “fix” was to “reset” the FB app secret and app id. “presto”

Good night.. done for now.

Thank you Kor
Author

Posts

Viewing 3 posts - 1 through 3 (of 3 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket