Supreme Font Issue

This topic contains 16 replies, has 5 voices, and was last updated by  Alex Rollin 6 years, 7 months ago.

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  • January 7, 2018 at 9:35 pm #411854

    Joy
    Buyer
    Post count: 1076

    Hi guys, I’m having a very strange problem using the Supreme theme. The font family is set to Open Sans but Serif keeps loading, but the problem is not site-wide, the homepage still loads Open Sans. When I switch to the Directory Starter theme, the fonts load correctly. Please have a look to see if you can figure out the issue. I’ve tried to deactivate plugins and clear caches – it seems to come down to the theme.

    January 7, 2018 at 9:36 pm #411855

    Joy
    Buyer
    Post count: 1076
    This reply has been marked as private.
    January 7, 2018 at 10:06 pm #411857

    Guust
    Moderator
    Post count: 29970

    I changed your Autoptimize settings as per https://wpgeodirectory.com/docs/autoptimize-settings/
    Please check.

    January 8, 2018 at 1:32 am #411868

    Joy
    Buyer
    Post count: 1076

    Sorry but the problem still persists. I have tried to clear the cache and completely disable other plugins and even tried to remove all scripts/code. The font only goes haywire when the Supreme theme is enabled.

    Sometimes the homepage will display the correct font, but then the other pages will not. It’s very very odd.

    Please look into this. Thank you.

    January 8, 2018 at 10:38 am #411894

    Guust
    Moderator
    Post count: 29970

    Please tell us exactly where we can check it, include page URL and the text that is in the wrong font.
    Thanks

    January 8, 2018 at 4:22 pm #411955

    Joy
    Buyer
    Post count: 1076
    This reply has been marked as private.
    January 9, 2018 at 1:22 am #412001

    Guust
    Moderator
    Post count: 29970

    I can’t see any text on the homepage in Serif. Please provide details of the text that is in the wrong font.

    January 9, 2018 at 1:31 am #412002

    Joy
    Buyer
    Post count: 1076
    This reply has been marked as private.
    January 9, 2018 at 9:44 am #412036

    Guust
    Moderator
    Post count: 29970

    Yes, I looked at other pages, and cannot see any wrong font anywhere, that is why I asked:

    Please tell us exactly where we can check it, include page URL and the text that is in the wrong font.

    The only URL you have given so far is the homepage, and you have not explained which text is in the wrong font.

    If it happens intermittently, it is a caching issue.

    January 9, 2018 at 9:56 am #412039

    Joy
    Buyer
    Post count: 1076
    This reply has been marked as private.
    January 9, 2018 at 11:39 am #412056

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Joy,

    i am UK based and i have checked on a few devices and they all load as Open Sans.
    The geo peeper thing is probably a bad way to check things, it will be rendered on an unknown device and it might not have Open Sans installed, a better way to check would be to use a VPN, something like tunnel bear will let you check from many locations for free, i use a chrome extension.

    If you are still having problems you could add a google font for Open Sans to the CSS but it would mean loading a extra file which is not ideal.

    Stiofan

    January 9, 2018 at 3:12 pm #412073

    Joy
    Buyer
    Post count: 1076

    Thank you for your response. I have Open Sans used in CSS and we get the same results.

    Do you have any idea what else it could be? Have you tried tunnel bear to see how the results render? Even if geopeeker might not be your suggested medium, it does work to display the problem that we are facing.

    Thank you.

    January 9, 2018 at 6:15 pm #412096

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    it might be there are different version of open sans installed on the computers, usually these font files are pulled form the pc not the web, i have changed it to use google fonts file for open sans, please check now.

    Stiofan

    January 10, 2018 at 10:34 pm #412254

    Joy
    Buyer
    Post count: 1076

    Hi, thank you for your help. It seems that it was the server cache. For some reason or other it wasn’t purged successfully so it was causing some inconsistencies. 🙂

    January 11, 2018 at 12:14 pm #412297

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Great, thanks for letting us know!

    Stiofan

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