Recent No Records Found error

This topic contains 14 replies, has 3 voices, and was last updated by  Mitch Canton 7 years, 1 month ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • January 24, 2018 at 3:18 am #414080

    Mitch Canton
    Expired Member
    Post count: 167

    For some reason, I very recently started receiving the error
    “No Records Found
    Sorry, no records were found. Please adjust your search criteria and try again.”
    on an individual listing map — /#post_map

    Interestingly, this error does NOT happen on the main listings map. Nor does it happen on the category archive map.

    It only happens on the full place url e.g. url/listing-url-prefix/category/place-listing/#post_map

    I have turned off every other non-essential plugin on that post (place) structure, to no avail.

    WP 4.9.2
    Kleo 4.3.2
    WPGD 1.6.25

    Any guidance what to try next?

    Thanks.

    January 24, 2018 at 5:07 am #414094

    Alex Rollin
    Moderator
    Post count: 27815

    Hello Mitch,

    Thanks for joining us here in the forum and for writing in today!

    Please check here for map issues:

    https://wpgeodirectory.com/docs/troubleshooting-guide/#maps

    Let us know what works for you, or, if you can’t find the problem, we can review your settings.

    Just make a private reply with the following details so our team can take a look:

    WordPress Credentials
    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    Thanks

    January 24, 2018 at 7:17 am #414105

    Mitch Canton
    Expired Member
    Post count: 167

    Hey Alex,

    Thanks. Yes, I had gone through the process of saving permalinks – a couple times. 🙂 And the Maps API works, as I have good maps on the other pages, just not the listing details page. I’ll submit credentials and maybe you can see what I might be missing.

    Thanks.

    January 24, 2018 at 7:25 am #414109

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
    January 24, 2018 at 7:26 am #414111

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    please also share a specific url where we can see the issue

    thanks

    January 24, 2018 at 7:27 am #414112

    Mitch Canton
    Expired Member
    Post count: 167

    here is one – of many 🙂

    https://clarkcountylive.com/go-local/banks-credit-unions/twinstar-credit-union-hazel-dell/#post_map

    Thanks.

    January 24, 2018 at 9:26 am #414119

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 24, 2018 at 9:43 am #414127

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    are you somehow hiding menu items?

    I can’t seem to find all the usual bits and pieces.

    Can you provide a full admin with full access?

    Right now we can’t see ‘places’ or edit a listing (just to see the UI on backend)

    Thanks

    January 24, 2018 at 9:52 am #414129

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Yes please provide FTP also.

    Thanks,

    Stiofan

    January 24, 2018 at 5:32 pm #414206

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
    January 24, 2018 at 5:40 pm #414209

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Thanks for the info, i made one small change to the map_functions.php which will be in the next release and that seems to have fixed it.

    Thanks,

    Stiofan

    January 24, 2018 at 5:46 pm #414212

    Mitch Canton
    Expired Member
    Post count: 167

    Fantastic. I’ve reviewed and it works here. Thank you.

    It’s interesting that it only recently became an issue. And on our other site, we have a nearly identical setup, and this problem never materialized?

    Again, thanks for superior support.

    January 24, 2018 at 5:50 pm #414213

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It seems to be a problem when the $post value is reset, it could be man many things doing it, i added a work around in case it is reset.

    Thanks,

    Stiofan

    January 24, 2018 at 7:58 pm #414253

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    January 25, 2018 at 8:37 pm #414426

    Mitch Canton
    Expired Member
    Post count: 167
    This reply has been marked as private.
  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 15 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount