Premium Support?

This topic contains 9 replies, has 2 voices, and was last updated by  Linda Sutton 7 years, 6 months ago.

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  • March 4, 2018 at 4:50 am #420177

    Linda Sutton
    Expired Member
    Post count: 19

    Hi again

    Sorry I’m new to this…

    How do I submit a private support request or questions?

    Regards
    Linda

    March 4, 2018 at 5:05 am #420182

    Guust
    Moderator
    Post count: 29970

    All support is provided here. If needed, you can provide private details by ticking the “Set as private reply” box before submitting any reply [not the original question].

    Thanks

    March 4, 2018 at 5:12 am #420184

    Linda Sutton
    Expired Member
    Post count: 19
    This reply has been marked as private.
    March 4, 2018 at 5:16 am #420185

    Linda Sutton
    Expired Member
    Post count: 19
    This reply has been marked as private.
    March 4, 2018 at 5:38 am #420190

    Guust
    Moderator
    Post count: 29970

    Moderators are GD staff, correct.

    Replies in Addon forums are usually not public, but are restricted to members who have a valid license for the product.

    To the extent posts are public, they allow people to search for answers and learn from others.

    If you want personal and private support, you can hire a developer from https://geodirectoryexperts.com/ if you like.

    Read more at https://wpgeodirectory.com/support-policy/

    Thanks

    March 4, 2018 at 5:45 am #420193

    Linda Sutton
    Expired Member
    Post count: 19
    This reply has been marked as private.
    March 4, 2018 at 5:49 am #420195

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    March 4, 2018 at 5:52 am #420196

    Linda Sutton
    Expired Member
    Post count: 19
    This reply has been marked as private.
    March 4, 2018 at 7:04 am #420204

    Guust
    Moderator
    Post count: 29970
    This reply has been marked as private.
    March 4, 2018 at 7:14 am #420208

    Linda Sutton
    Expired Member
    Post count: 19

    Unfortunately I understand private option but thank you for taking the time to explain.

    It’s not private enough for me 🙁 people see my orig post topic, name and number of posts…but that’s just me!!! I just think if I’m paying for support there should be a way that my support request be private….otherwise it’s a forum. In which case your charging for something you should provide anyway. Yes you respond quickly and with answers (better than most forums) but it’s a forum. I’m sure it works for some…just doesn’t work for me. I’m all for sharing and helping others….I’ve just started a new site for that purpose but not when I’m paying for support. I wrongly assumed it would be included.

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