GD not working on transferred site

This topic contains 9 replies, has 3 voices, and was last updated by  Kor 7 years, 5 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
  • Author
    Posts
  • April 3, 2018 at 7:40 pm #424819

    John Tully
    Free User
    Post count: 4

    Hi – I had GD installed on a website during development on my test server. I transferred over the site to its actual host (Bluehost) and the GD plugin had to be disabled because it was throwing a HTTP Error 500. Everything else transferred OK.
    I was able to gain access to the site dashboard and reinstalled GD, all the places data survived the transfer.
    I have followed the installation protocol but can not get the page which should contain GD to display properly.
    Here’s the site: https://downtowndenville.com/ and here’s the page where GD should reside: https://downtowndenville.com/directory/
    As far as I can see the GD setup on the live site is identical to the setup at the development site (https://dsmtestdomain.com/ddbid/) but while it shows up at the development site it doesn’t on the live site.
    Any guidance would be greatly appreciated.
    JohnT

    April 4, 2018 at 1:40 am #424854

    Kor
    Moderator
    Post count: 16516

    Hi John,

    Thanks for your post. Did you perform the “Search and Replace” for your Website? https://wpgeodirectory.com/docs/better-search-replace-plugin/ . Try replacing your local URL with the live URL and see if it fixes the issue you had there.

    Thanks!

    April 7, 2018 at 3:12 pm #425419

    John Tully
    Free User
    Post count: 4

    That didn’t work. It found some links to the old domain but none were associated with GD.

    I’m still getting a blank page at the directory even though all the places are there and the directory page is selected as the GD home page.

    April 7, 2018 at 4:07 pm #425434

    Kor
    Moderator
    Post count: 16516

    Hi John,

    Thanks for your reply. Kindly share WP admin access in private reply and I’ll check on it.

    Thanks!

    April 7, 2018 at 4:59 pm #425445

    John Tully
    Free User
    Post count: 4
    This reply has been marked as private.
    April 7, 2018 at 6:25 pm #425458

    Alex Rollin
    Moderator
    Post count: 27815

    Please share the login URL for the sites and WP Admin for both as well.

    April 7, 2018 at 6:35 pm #425461

    John Tully
    Free User
    Post count: 4
    This reply has been marked as private.
    April 8, 2018 at 2:55 pm #425498

    Kor
    Moderator
    Post count: 16516

    Hi John,

    Thanks for your reply. It seems to work fine when I recreate the GD home page using the GD tools. https://downtowndenville.com/gd-home-2/ . Could you please check?

    Thanks!

    April 11, 2018 at 1:02 pm #425985

    John Tully
    Free User
    Post count: 4

    Thanks for your help. Any idea why it needed to be recreated?

    April 11, 2018 at 2:26 pm #426017

    Kor
    Moderator
    Post count: 16516

    Hi John,

    Not sure what you did earlier. This is usually caused by permalink issues. Let us know if you need anything further.

    Thanks!

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount