Listing Claim Issues

This topic contains 22 replies, has 4 voices, and was last updated by  Alex Rollin 6 years, 10 months ago.

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  • June 20, 2018 at 2:18 pm #435673

    John Addae
    Expired Member
    Post count: 59

    I have setup Listing Claim but cannot find it in the Dashboard of the Listing owner

    June 20, 2018 at 2:18 pm #435674

    John Addae
    Expired Member
    Post count: 59
    This reply has been marked as private.
    June 20, 2018 at 2:20 pm #435676

    Alex Rollin
    Moderator
    Post count: 27815

    Clai listing shows as a text link like “Business Owner?” on the detail page:

    https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

    June 20, 2018 at 3:29 pm #435689

    John Addae
    Expired Member
    Post count: 59

    Thanks Alex, I have followed all the steps you mentioned and set it up, but when the business Owner form is filled and submitted it is not getting received in the Listing Claim tab.

    I have already shared my credentials please

    June 20, 2018 at 3:38 pm #435691

    Paolo
    Site Admin
    Post count: 31211

    Hi,

    are you testing the claim listing with an admin user? If yes, it will not work.

    Please test it with a regular user and it will work.

    Let us know,

    Thanks

    June 20, 2018 at 3:40 pm #435692

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    After clicking submit on the claim form I see a blank page with a 0.

    That is not expected.

    Please update WordPress, BuddyPress, and GD plugins to current versions.

    Once updated, here is a test outline you can follow to test it yourself, at the bottom of the page: https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

    If that doesn’t fix the issue, then make another private reply with FTP information and we will debug the issue.

    Thanks

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    June 20, 2018 at 3:50 pm #435693

    John Addae
    Expired Member
    Post count: 59

    i changed the user type to normal but still not working.
    See attached the screen after submitting the Claim Listing form

    June 20, 2018 at 3:53 pm #435696

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    After clicking submit on the claim form I see a blank page with a 0.

    That is not expected.

    Please update WordPress, BuddyPress, and GD plugins to current versions.

    Once updated, here is a test outline you can follow to test it yourself, at the bottom of the page: https://wpgeodirectory.com/docs/claim-listings-add-on-overview/

    If that doesn’t fix the issue, then make another private reply with FTP information and we will debug the issue.

    Thanks

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    June 20, 2018 at 6:16 pm #435715

    John Addae
    Expired Member
    Post count: 59
    This reply has been marked as private.
    June 20, 2018 at 6:20 pm #435716

    Paolo
    Site Admin
    Post count: 31211

    please provide FTP credentials too:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    June 20, 2018 at 6:49 pm #435719

    John Addae
    Expired Member
    Post count: 59
    This reply has been marked as private.
    June 20, 2018 at 6:54 pm #435721

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 21, 2018 at 5:58 am #435769

    John Addae
    Expired Member
    Post count: 59

    Thanks and just to add also that the Contact Us form is not functioning well as well. Out of 4 messages sent from this form i have been receiving only 2 in my email.

    June 21, 2018 at 6:04 am #435770

    Kiran
    Moderator
    Post count: 7069

    Hi John,

    Your site is running with old plugins, please update those outdated plugins.
    Let us know if updating the plugins does not fix the issue.

    Thanks,
    Kiran

    June 21, 2018 at 6:40 am #435772

    John Addae
    Expired Member
    Post count: 59

    Hi Kiran
    I indicated earlier that I have already updated the plugins I was asked to update and still the problem persisting. So after I was asked to provide my ftp information which I did and waiting for the results only for you to be requesting me to update plugins again.
    If i still need to update some other plugins can you please mention the specific ones. Please refer to the post history
    Regards

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