Missing Map on Admin and Home Page

This topic contains 8 replies, has 4 voices, and was last updated by  Kiran 6 years, 9 months ago.

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  • June 21, 2018 at 12:29 pm #435790

    Ricardo Freire
    Buyer
    Post count: 10

    Serious issues with the map, I have installed the core plugin and multi-locations add on, but I can’t register by admin cause I can’t see the map. take a look to the image.
    I can enter the latitude and longitude but not by the address.

    THe second issue is the places I inserted they are not appearing on the MAP, and the map is not loading properly I just changed the zoom definitions and this is not working. If I choose Google Maps API the Map don’t load.

    Wait for a quick solution.

    June 21, 2018 at 1:03 pm #435799

    Alex Rollin
    Moderator
    Post count: 27815

    We would be happy to take a look at your settings to see if we can find the problem.

    Please be sure to have completed all the steps for configuration, and do check to see that your plugins are all up to date.

    https://wpgeodirectory.com/docs/basic-installation/
    https://wpgeodirectory.com/docs/installing-addons/#updates

    To allow us to examine the site, please create a private reply and include all the information listed below so we can make a complete diagnosis.

    URL where we can see the issue:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    FTP Credentials
    FTP Host:
    FTP Port:
    FTP User:
    FTP Password:

    June 27, 2018 at 11:59 am #436333

    Ricardo Freire
    Buyer
    Post count: 10
    This reply has been marked as private.
    June 29, 2018 at 2:04 am #436531

    Kor
    Moderator
    Post count: 16516

    Hi Ricardo,

    Thanks for your patience and I apologize for the late response. Just inspected your Website and could you please update the GD plugin to the latest version so that we could check on it?

    Thanks!

    June 29, 2018 at 11:43 am #436590

    Ricardo Freire
    Buyer
    Post count: 10

    Ok, Done.
    The plugin is updated.

    June 29, 2018 at 12:58 pm #436594

    Ricardo Freire
    Buyer
    Post count: 10

    Ok, Done.
    The plugin is updated.
    But the issues still there….

    June 29, 2018 at 3:14 pm #436624

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    I have inspected the site in detail and I cannot see any obvious issues.

    I have flagged this for the developers to take a look.

    Could you please remove the old version of the plugin? And also continue with an update to WP Easy Updates.

    Thanks

    July 2, 2018 at 6:33 am #436884

    Kiran
    Moderator
    Post count: 7069

    Hi Ricardo,

    I have looked into your backend settings and there was incorrect format in latitude values stored for locations and for places, there are some extra “,17 added to latitudes (see attachment in next reply).

    I have fixed this for all places and locations and now map is working fine.

    Please check and let us know.

    Thanks,
    Kiran

    July 2, 2018 at 6:35 am #436885

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
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