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Setting Default Location Not Working

This topic contains 12 replies, has 3 voices, and was last updated by  Paolo 10 years, 5 months ago.

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  • June 16, 2014 at 7:00 pm #4360

    Nirav Dinmali
    Free User
    Post count: 11

    No matter what city,region,country I enter, I do not see the map and it always says no records found. Am using TwentyTwelve WP theme and the free core geodirectory plugin.

    Thank you

    June 16, 2014 at 10:57 pm #4392

    Paolo
    Site Admin
    Post count: 31206

    Can you please provide a link to that website? Maybe with wp admin credentials…

    I think there is either a conflict with another plugin.

    You can set the reply as private, so only moderators will see it.

    Thanks

    June 16, 2014 at 11:22 pm #4401

    Nirav Dinmali
    Free User
    Post count: 11
    This reply has been marked as private.
    June 17, 2014 at 2:29 pm #4525

    Nirav Dinmali
    Free User
    Post count: 11
    This reply has been marked as private.
    June 18, 2014 at 7:36 pm #4847

    celestinaadams
    Expired Member
    Post count: 7

    I have exactly the same problem, even though I have deactivated all other plugins. Did you find a solution?

    Thanks

    June 19, 2014 at 4:57 pm #5104

    Nirav Dinmali
    Free User
    Post count: 11

    No solution yet from the developers. Have not heard from them after I gave my site credentials. It is a new site, freshly installed WP (twenty twelve theme), with no other plugins except Akismet

    June 19, 2014 at 7:19 pm #5133

    Paolo
    Site Admin
    Post count: 31206

    Hi Nirav,

    your database is totally empty, there are no records to show…

    So the plugin isn’t doing anything wrong.

    Please insert either dummy data or some records of yours if you want it to show anything.

    @celestinaadams without seeing your website is hard to tell if you have his same problem or anything else… Please also add wp admin credentials.

    Thx

    June 19, 2014 at 8:44 pm #5143

    Nirav Dinmali
    Free User
    Post count: 11

    #1. I am following https://wpgeodirectory.com/docs/basic-installation/

    The Step 4. shows a map, which mine does not. And step 4 is BEFORE step 5 of dummy data. So there is nothing wrong with me.

    #2. I had done step 5. too. But this green button does nothing although the documentation says following: “After clicking “Insert Sample Data” there will be a short wait while we download the dummy images and create the dummy address info for your default location, there is a ajax counter displaying progress and it will let you know when done.”

    June 19, 2014 at 9:03 pm #5145

    Nirav Dinmali
    Free User
    Post count: 11

    Found it!

    I wish the admins had pointed this out to me, rather than me scratching my head over this since 2 days.

    The latitude and longitude of the cities were the issue. I was googling for my city’s coordinates and copy pasting them. So I tried to fill with exactly same city as https://wpgeodirectory.com/docs/basic-installation/ says, which is Los Angeles and google gives its coordinates as 34.0500° N, 118.2500° W which I copy pasted as is in each field. AND IT DOES NOT WORK. I instead did a 34.0500 and -118.2500 as shown in the basic installation screenshot and it worked. Now I do not know when I have to use + or – but I guess I can play with it and make it work.

    And now the “insert dummy data” button is also working.

    So it looks like the person answering my support questions does not really know the software, otherwise he would not have suggested me to insert dummy data BEFORE setting default location because that dummy data button does not work unless you set the default location.

    June 19, 2014 at 10:31 pm #5151

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    https://wpgeodirectory.com/docs/set-default-location/

    You should read documentation before accusing other of not knowing their product or not doing their job.

    I didn’t notice you entered wrong lat and long, coordinate. That’s really a though mistake to make, cause there is a button to set them automatically.

    all I noticed was that your database was empty.

    Dummy data cannot be inserted before setting default location. The plugin basically will not work until you enter the default location.

    Thank you

    June 20, 2014 at 12:02 am #5175

    Nirav Dinmali
    Free User
    Post count: 11

    Hi Paolo

    I had read the documentation well before approaching the support here.

    In the screenshot I sent you the coordinates were WRONG. And you did not notice it? That was why I was saying the admins are not doing their job.

    And you gave me a deadlock solution to insert dummy data when it cannot be inserted BEFORE setting default location with which I was having problems in the first place.

    May be I am dumb to put wrong co-ordinates. But that is what google gave. And the button “set address map” WAS NOT working. That was the main problem for me.

    I had given you the admin rights, so you could have started from scratch to set the location and dummy data and then I could have seen and learnt. That is what all other software support guys did for me in the past.

    I am not a techie and have asked all sorts of dumb questions at many support forums but this is the first forum where the admin has replied to me rudely.
    And if you think I was and am rude then please pardon me.

    June 20, 2014 at 12:15 am #5180

    Nirav Dinmali
    Free User
    Post count: 11

    Anyways thanks for the reply and thanks for the software :-). Life is too short and precious to keep any grudges.

    June 20, 2014 at 12:39 am #5181

    Paolo
    Site Admin
    Post count: 31206

    Didn’t mean to be rude.

    I honestly admitted I had missed the lat and long fault. We are human after all and we make mistakes.

    I’m glad anyway that the problem is solved and you can keep building your website.

    Thanks

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