Problems since v2 is installed

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Author

Posts
November 23, 2018 at 2:02 pm #455606

edge
Buyer

Post count: 191

Hi there again! Since v2 is installed we have some problems loading PRO theme. Not compatible these two tools? Thank’s for your help!

November 23, 2018 at 2:42 pm #455620

Kor
Moderator

Post count: 16516

Hi Gerald,

Thanks for your reply. Could you tell us a little bit more about the issue? What’s not loading? Perhaps you can share your WP admin access in private reply so that we could check on it?

Thanks!

November 23, 2018 at 3:56 pm #455644

edge
Buyer

Post count: 191

This reply has been marked as private.

November 23, 2018 at 4:35 pm #455651

Alex Rollin
Moderator

Post count: 27815

Hello,

I am getting “incorrect password”.

Please validate credentials and repost.

Is this the latest Pro? Should we check the home page?

November 23, 2018 at 4:50 pm #455657

edge
Buyer

Post count: 191

This reply has been marked as private.

November 23, 2018 at 5:07 pm #455668

Alex Rollin
Moderator

Post count: 27815

The home page loads for me.

Clear your cache?

Any other problem pages?

November 25, 2018 at 8:02 pm #455876

edge
Buyer

Post count: 191

Hi Alex,

Webpage loads normally, yes. But I cannot edit on PRO anymore since v2 is installed:

Any idea how to resolve it?

Thanks!

November 26, 2018 at 9:56 am #455919

Alex Rollin
Moderator

Post count: 27815

This reply has been marked as private.

November 26, 2018 at 10:40 am #455925

edge
Buyer

Post count: 191

Thanks, Alex!

November 26, 2018 at 12:34 pm #455941

Stiofan O’Connor
Site Admin

Post count: 22956

Hi Gerlad,

How do i recreate this issue (what page do i visit and what to i have to click?)

Stiofan

November 26, 2018 at 1:36 pm #455950

Stiofan O’Connor
Site Admin

Post count: 22956

This reply has been marked as private.
Author

Posts