GD Dashboard - not working any more

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Tagged: GD dashboard not displayed

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November 28, 2018 at 3:49 pm #456202

wci
Expired Member

Post count: 1035

Dear support team,

not sure why but the GD dashboard is not displaying any more in my backend.
Screenshot > https://www.screencast.com/t/c0DRzkCP

Any ideas why this is happeningß

Best, Alex

November 28, 2018 at 4:13 pm #456203

Kor
Moderator

Post count: 16516

Hi Alex,

Thanks for your post. We’d need both WP and FTP access to check further. Could you provide that in private reply so that we could assist you further with this? In the meantime, could you tell us what you’ve done earlier that causes this issue?

Thanks!

November 28, 2018 at 4:52 pm #456206

wci
Expired Member

Post count: 1035

This reply has been marked as private.

November 29, 2018 at 7:22 am #456293

Patrik
Moderator

Post count: 1971

This reply has been marked as private.

November 29, 2018 at 9:26 am #456313

wci
Expired Member

Post count: 1035

Dear Partrik,

thanks for getting back to me.

I’ve installed
“user role editor plugin” to set Author as the default role
AND
“capability manager enhanced” to check the capapility if “manage_options” and it was activated as you can see in screenshot > https://www.screencast.com/t/9DYKkO9mx
THEN
I’ve checked the plugins again and found out that the GeoDirectory Dashboard was inactive and the licence key was missing too which I corrected.
NOW
It seems to work properly again.

THANKS

November 29, 2018 at 9:46 am #456317

Patrik
Moderator

Post count: 1971

This reply has been marked as private.
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