35% OFF EVERYTHING
HALLOWEEN 2024 SALE
Buy Now

Featured Image Not Displaying – GD v2

This topic contains 39 replies, has 4 voices, and was last updated by  Robert Davenport 5 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • January 21, 2019 at 1:01 pm #464430

    Robert Davenport
    Buyer
    Post count: 609

    Hi,

    I’m a bit perplexed about this…

    On ShopHawaii.me, you can see the featured image displaying at the top of the listing’s page….however, on ShopRVA.com, it’s not even though the company’s logo is set in the Featured Image holder. You can see here https://shoprva.com/places/united-states/virginia-1/richmond-city/food-1/juleps-new-southern-cuisine-2/ that our site’s background image is what is displaying on these ShopRVA.com listings and not the Featured Images.

    Can someone please help explain why this is behaving differently from one site to the other with both sites using GD v2 & Supreme Directory v2…?

    Thank you,
    Robert

    January 21, 2019 at 1:07 pm #464432

    Guust
    Moderator
    Post count: 29970

    Check this setting:
    GD > Settings > Design tab > Details > Disable theme feature image output? > UN-tick

    https://wpgeodirectory.com/docs-v2/themes/supreme/#featured-image-theme-setting

    Let us know. Thanks

    January 21, 2019 at 1:14 pm #464435

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    January 21, 2019 at 1:24 pm #464440

    Robert Davenport
    Buyer
    Post count: 609

    Hi Guust,

    Yes that fixed it so that the company logo is now displaying in the Featured Image of each listing.

    Thank you!

    Robert

    January 21, 2019 at 1:24 pm #464441

    Guust
    Moderator
    Post count: 29970

    GD is tested with WP 5.0.3 and is all good to go.
    The reason for the issue you have is because V2 is not the same as V1.
    Also update your Supreme theme.

    January 21, 2019 at 1:29 pm #464443

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    January 21, 2019 at 1:32 pm #464444

    Robert Davenport
    Buyer
    Post count: 609
    This reply has been marked as private.
    January 21, 2019 at 1:43 pm #464448

    Guust
    Moderator
    Post count: 29970

    Check the version of Supreme in https://wpgeodirectory.com/your-account/
    You’ll see it needs updating.

    January 21, 2019 at 1:50 pm #464453

    Robert Davenport
    Buyer
    Post count: 609

    So you’re telling me that I have to download the Supreme Directory file again and install it as if it were new…? What happens to all of the settings we’ve already spent hours configuring for this theme?

    January 21, 2019 at 1:56 pm #464454

    Guust
    Moderator
    Post count: 29970

    If you used Code Snippets and a CSS plugin, then there should be no issue at all.
    The version you have currently is not a final version anyway, it is only a release candidate.

    January 21, 2019 at 1:57 pm #464455

    Robert Davenport
    Buyer
    Post count: 609

    Guust,

    I need some help here….at this point we’re just spinning wheels going nowhere…this video explains the issues https://youtu.be/5J03VQoqsoM

    Please help me get past these two issues.

    January 21, 2019 at 2:01 pm #464457

    Robert Davenport
    Buyer
    Post count: 609

    Guust,

    Please clarify what you’re asking me to do here and what exactly I’m to expect in doing it…?

    If you used Code Snippets and a CSS plugin, then there should be no issue at all.
    The version you have currently is not a final version anyway, it is only a release candidate.

    January 21, 2019 at 2:26 pm #464469

    Guust
    Moderator
    Post count: 29970

    The first issue is fixed, the featured image now loads in the detail page featured image:
    https://shoprva.com/places/united-states/virginia-1/richmond-city/food-1/juleps-new-southern-cuisine-2/

    What is the second issue?

    You asked “What happens to all of the settings we’ve already spent hours configuring for this theme?”
    The only things you can change to a theme is usually some PHP code and if you used the “Code Snippets” plugin for that, they will not be lost. Same for the CSS code.
    What other configurations are you talking about? Configurations of the GD plugins has nothing to do with the theme.
    Being a beta theme, it always was going to need an update.

    January 21, 2019 at 2:32 pm #464471

    Robert Davenport
    Buyer
    Post count: 609

    Ok, thank you for clarifying these items Guust.

    The 2nd concern was whenever you click on the logo it should take you back to our main landing page located at https://shoprva.com but as you saw in the video, it wasn’t even though we had already updated the setting to do so, several days ago. Could it just be a cache issue on my end or when you click on the logo from one of the listings…is it also not taking you back to our main landing page?

    January 21, 2019 at 2:37 pm #464473

    Robert Davenport
    Buyer
    Post count: 609

    Guust,

    I just opened up Bing browser also and this issue with the Featured Image is not fixed, nor is the issue when you click on the logo. So this is now 3 browsers (Chrome, FireFox & Bing) that I have used and cleared cache on and it’s not behaving according to the settings. The only time it works is when I’m logged in as admin using Chrome. Soon as I log out, the Featured Image no longer displays and the logo does not link to the root shoprva.com…….it’s linking here: https://shoprva.com/location/united-states/virginia-1/richmond-city/

    This video shows exactly what is happening: https://youtu.be/5J03VQoqsoM

    Something is not adding up here…

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 40 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount