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Country – no matches found

This topic contains 8 replies, has 4 voices, and was last updated by  Kiran 5 years, 9 months ago.

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  • February 20, 2019 at 8:10 am #470159

    marketingachtknoten-de
    Expired Member
    Post count: 8

    Dear Support-Team,
    unfortunately I can not select the country within GeoDirectory. Starting in the Wizard setup, default settings, imported and new places – alway the same message “No matches found”.

    Things I tried
    – restart, fresh WP shell and database
    – plugins, installed latest GD and advanced search plugin
    . themes, installed theme supreme v2
    – wp settings, set permalink to standard location
    – run wizard, set Google Maps API key
    – wizard, set default location advanced (see screenshot)
    – wizard, install dummy data
    still I can not set the country, with or without the locations manager. Which I think does not cause the problem.
    – research here in forum and google online
    – variations, same result. without theme, multilocations

    Is there something I am missing?

    February 20, 2019 at 8:11 am #470163

    marketingachtknoten-de
    Expired Member
    Post count: 8
    This reply has been marked as private.
    February 20, 2019 at 8:13 am #470164

    marketingachtknoten-de
    Expired Member
    Post count: 8
    This reply has been marked as private.
    February 20, 2019 at 8:57 am #470166

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    that sounds strange. What happens when you drag the marker? The country stays blank?
    We could take a look at that. If you make a private reply you can include your site URL and WP Admin credentials.

    February 20, 2019 at 2:42 pm #470204

    marketingachtknoten-de
    Expired Member
    Post count: 8
    This reply has been marked as private.
    February 20, 2019 at 4:17 pm #470210

    Paolo
    Site Admin
    Post count: 31206

    a developer has been alerted.

    Thanks for your patience

    February 21, 2019 at 6:33 am #470279

    Kiran
    Moderator
    Post count: 7069

    Hello Florian,

    Countries table was missing there, i have fixed it and it is working fine now.
    You can see “Table does not exist” for countries in status log in your reply.

    Please check and let us know.

    Thanks,
    Kiran

    February 22, 2019 at 6:46 am #470523

    marketingachtknoten-de
    Expired Member
    Post count: 8
    This reply has been marked as private.
    February 22, 2019 at 7:33 am #470531

    Kiran
    Moderator
    Post count: 7069

    Hello,

    You can fix this on your live site by any one of following:
    – Access to your database > Browse DB_PREFIX_options table > delete row with option_key = wp_country_database_version
    OR
    – Move DB_PREFIX_countries database table from your test site to live site(you can do this via import/export sql).

    Kiran

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