Franchise setting for events is missing

This topic contains 13 replies, has 5 voices, and was last updated by  Katie Lidgard 6 years, 7 months ago.

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  • June 12, 2019 at 12:18 am #492405

    Katie Lidgard
    Expired Member
    Post count: 188

    We recently upgraded to v2. When adding an event in WP back-end, the franchise option is missing so we can’t make it a franchise. I’ve checked the event settings:

    Events > Settings > General > Enable Franchise: is selected.

    Events > Settings > Custom Fields > Has Franchise, Lock Franchise Fields and Main Listing are all there and appear to be ok.

    What could be causing this issue?

    June 12, 2019 at 12:18 am #492406

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    June 12, 2019 at 12:48 am #492410

    Katie Lidgard
    Expired Member
    Post count: 188

    It looks like it is missing from the front-end too:
    https://playinginpuddles.com.au/add-listing/?listing_type=gd_event

    June 12, 2019 at 1:46 am #492411

    Guust
    Moderator
    Post count: 29970

    Have you checked your price package settings?
    Let us know. Thanks

    June 12, 2019 at 2:09 pm #492506

    Katie Lidgard
    Expired Member
    Post count: 188

    We have checked the package settings. There are packages with no franchise cost or limit (eg. Premium Event Package). Even with this package selected, no franchise option displays when adding a new event.

    June 12, 2019 at 5:10 pm #492538

    Paolo
    Site Admin
    Post count: 31211

    developers have been alerted and they’ll look into this asap. Please provide FTP credentials too. They’ll need it to debug this.

    Thanks

    June 12, 2019 at 10:36 pm #492640

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    June 13, 2019 at 4:31 am #492699

    Katie Lidgard
    Expired Member
    Post count: 188
    This reply has been marked as private.
    June 13, 2019 at 7:08 am #492722

    Kiran
    Moderator
    Post count: 7069

    Hi Katie,

    It looks like cache issue. I have re-saved custom fields & packages, now franchise fields are working fine.

    Please check and let us know.

    Regards,
    Kiran

    June 13, 2019 at 11:39 am #492772

    Katie Lidgard
    Expired Member
    Post count: 188

    I can now see the franchise settings, but it hasn’t linked the new ones I added earlier today.

    Also, how do I edit the expiry date of listings please?
    I can’t see a way to do this.
    https://playinginpuddles.com.au/wp-admin/post.php?post=1582&action=edit
    (see screenshot please)

    June 13, 2019 at 11:48 am #492776

    Kiran
    Moderator
    Post count: 7069

    I can now see the franchise settings, but it hasn’t linked the new ones I added earlier today.

    Try again now, may be because of franchise fields issue it not shows linked.

    how do I edit the expiry date of listings please?

    Expire date cane be modified manually from backedn edit page. You have expire date field disabled, i have enabled it now.

    Kiran

    June 13, 2019 at 11:59 am #492779

    Katie Lidgard
    Expired Member
    Post count: 188

    Thank you for that.

    You used to be able to make the expiry “Never” (see screenshot). Is this possible with the new system?

    And is there a way I can sort by expire date please (please see same screenshot)? It allows me to sort listings by title and date added, but not expiry date.

    Thank you.

    June 13, 2019 at 12:11 pm #492787

    Kiran
    Moderator
    Post count: 7069

    You used to be able to make the expiry “Never” (see screenshot). Is this possible with the new system?

    If no expire date set then it will use “Never”(never expire).

    —

    And is there a way I can sort by expire date please (please see same screenshot)? It allows me to sort listings by title and date added, but not expiry date.

    Currently there is no way to sort by expire date. But it will be implemented in future.

    Kiran

    June 13, 2019 at 12:22 pm #492790

    Katie Lidgard
    Expired Member
    Post count: 188

    Kiran: Currently there is no way to sort by expire date. But it will be implemented in future.

    Katie: Thank you, that would be great.

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