Cannot Edit V1 information on website

This topic contains 28 replies, has 5 voices, and was last updated by  Kiran 5 years, 9 months ago.

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket

Tagged: 

  • Author
    Posts
  • July 3, 2019 at 10:17 am #496039

    godfreyg
    Free User
    Post count: 7

    Good Day

    I would just like to know why I cannot edit my listings anymore. I can add a new place but as soon as it’s been added and I want to make a change nothing happens. The text is also displayed in white and you cannot load an image?

    Any info would be greatly appreciated

    Kind regards

    July 3, 2019 at 10:41 am #496049

    Alex Rollin
    Moderator
    Post count: 27815

    Hmm, we would need to take a look. Please share some info in a private reply:

    WordPress Credentials
    WP Admin Login URL:
    WP Admin Username:
    WP Admin Password:

    July 3, 2019 at 10:59 am #496053

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 3, 2019 at 12:16 pm #496075

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 3, 2019 at 12:33 pm #496077

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    July 3, 2019 at 1:13 pm #496081

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 3, 2019 at 1:55 pm #496089

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 3, 2019 at 2:04 pm #496091

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 3, 2019 at 3:50 pm #496113

    Alex Rollin
    Moderator
    Post count: 27815

    Hello,

    You have premium plugins installed. Please login with the account used to purchase the licenses, and then add licensing to the addons:

    https://wpgeodirectory.com/support-policy/

    July 4, 2019 at 11:39 am #496250

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 4, 2019 at 2:19 pm #496274

    Kor
    Moderator
    Post count: 16516

    Hi godfreyg,

    Thanks for your reply. It looks like you’re still using the “Free” account. Could you login to the account where you purchased GD membership/addons and repost here?

    July 4, 2019 at 2:33 pm #496277

    maxitec
    Buyer
    Post count: 25
    This reply has been marked as private.
    July 4, 2019 at 5:39 pm #496296

    Alex Rollin
    Moderator
    Post count: 27815

    Please update GD Addons and themes to the latest version and let us know if the issue persists.

    July 5, 2019 at 6:28 am #496354

    godfreyg
    Free User
    Post count: 7
    This reply has been marked as private.
    July 5, 2019 at 6:45 am #496361

    Kiran
    Moderator
    Post count: 7069

    Hello,

    If you want to continue with GDv1 then update plugins except GeoDirectory core.

    We recommend you to update GDv1 to GDv2. GDv2 is more simple and easy to customize. See demo sites https://wpgeo.directory/supreme-directory/ & https://wpgeo.directory/starter/

    You can find more help at https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    Let us know.

    Kiran

  • Author
    Posts
Viewing 15 posts - 1 through 15 (of 29 total)

We have moved to a support ticketing system and our forums are now closed.

Open Support Ticket
20% Discount Offer
Hurry! Get your 20% discount before it expires. Get 20% Discount