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This topic contains 17 replies, has 4 voices, and was last updated by  Alex Rollin 5 years, 8 months ago.

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  • July 15, 2019 at 3:33 pm #497757

    Aubrey Clark
    Buyer
    Post count: 27

    I have recently purchased the plugin, and have waited a few days to report all of the bugs I am experiencing. I have worked most of them out, however I am receiving the above error when trying to add a package.

    1. I am running the latest Thesis version theme, I have switched themes to the directory starter to verify that this is not a theme issue.
    2. I have disabled all plugins, other that GD plugins and the error persists.
    3. I am also experiencing a JavaScript problem while using Thesis that does not allow the member profile image loaders to fire for the profile and background images. (I know this is a separate product, but is still under your umbrella, if need be, ignore this issue for now and focus on the critical issue above)
    4. We have all plugins installed
    5. We have cleared cache (Firefox developer browser and Chrome browsers) between testing.
    6. We have all recommended accompanying plugins installed
    7. We are on a reseller VPN running linux
    8. This is a client build, expedience is appreciated.
    9. Screenshots and system info below
    ————————————————–
    `
    ### wp-core ###

    version: 5.2.2
    site_language: en_US
    user_language: en_US
    permalink: /%postname%/
    https_status: true
    user_registration: 0
    default_comment_status: open
    multisite: false
    user_count: 1
    dotorg_communication: true

    ### wp-paths-sizes ###

    wordpress_path: /home/inellijay/public_html
    wordpress_size: 84.53 MB (88632840 bytes)
    uploads_path: /home/inellijay/public_html/wp-content/uploads
    uploads_size: 4.37 MB (4587126 bytes)
    themes_path: /home/inellijay/public_html/wp-content/themes
    themes_size: 4.63 MB (4851708 bytes)
    plugins_path: /home/inellijay/public_html/wp-content/plugins
    plugins_size: 78.89 MB (82725816 bytes)
    database_size: 2.08 MB (2182311 bytes)
    total_size: 174.50 MB (182979801 bytes)

    ### wp-active-theme ###

    name: Supreme Directory
    version: 2.0.0.8
    author: GeoDirectory
    author_website: https://wpgeodirectory.com/
    parent_theme: Directory Starter
    theme_features: menus, automatic-feed-links, post-thumbnails, geodirectory, geodirectory-sidebar, geodirectory-sidebar-top, geodirectory-sidebar-bottom, title-tag, custom-background, custom-header, widgets
    theme_path: /home/inellijay/public_html/wp-content/themes/directory-starter

    ### wp-themes (2) ###

    Directory Starter: version: 2.0.0.7, author: GeoDirectory Team
    Thesis: version: 2.9.3, author: Chris Pearson

    ### wp-plugins-active (27) ###

    Akismet Anti-Spam: version: 4.1.2, author: Automattic
    Classic Editor: version: 1.5, author: WordPress Contributors
    GeoDirectory: version: 2.0.0.64, author: AyeCode Ltd
    GeoDirectory Advanced Search Filters: version: 2.0.0.12, author: AyeCode Ltd
    GeoDirectory Ajax Duplicate Alert: version: 2.0.0.2, author: GeoDirectory
    GeoDirectory Claim Listings: version: 2.0.0.8, author: AyeCode Ltd
    GeoDirectory Compare Listings: version: 2.0.0.1, author: AyeCode Ltd
    GeoDirectory Custom Post Types: version: 2.0.0.13, author: AyeCode Ltd
    GeoDirectory Embed: version: 2.0.2, author: AyeCode Ltd
    GeoDirectory Events: version: 2.0.0.12, author: AyeCode Ltd
    GeoDirectory Google Analytics: version: 2.0.0.3, author: GeoDirectory
    GeoDirectory Location Manager: version: 2.0.0.19, author: AyeCode Ltd
    GeoDirectory Map Styles: version: 2.0.0.2, author: GeoDirectory
    GeoDirectory Pricing Manager: version: 2.5.0.11, author: AyeCode Ltd
    GeoDirectory Re-Captcha: version: 2.0.0.2, author: AyeCode Ltd
    GeoDirectory Review Rating Manager: version: 2.0.0.11, author: GeoDirectory
    GeoDirectory Social Importer: version: 2.0.1.2, author: AyeCode Ltd
    GeoDirectory WP All Import: version: 2.0.0.1-beta, author: AyeCode Ltd
    Invoicing: version: 1.0.10, author: AyeCode Ltd
    Jetpack by WordPress.com: version: 7.5.2, author: Automattic
    Ninja Forms: version: 3.4.16, author: The WP Ninjas
    Redux Framework: version: 3.6.15, author: Team Redux
    TinyMCE Advanced: version: 5.2.1, author: Andrew Ozz
    UsersWP: version: 1.1.3, author: AyeCode Ltd
    UsersWP – Social Login: version: 1.0.9, author: AyeCode Ltd
    WP All Import: version: 3.5.1, author: Soflyy
    WP Easy Updates: version: 1.1.10, author: AyeCode Ltd

    ### wp-media ###

    image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1684
    imagemagick_version: ImageMagick 6.9.4-10 Q16 x86_64 2017-05-23 http://www.imagemagick.org
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 251 GB
    imagick::RESOURCETYPE_DISK: 1.844674407371E+19
    imagick::RESOURCETYPE_FILE: 22500
    imagick::RESOURCETYPE_MAP: 251 GB
    imagick::RESOURCETYPE_MEMORY: 126 GB
    imagick::RESOURCETYPE_THREAD: 1
    gd_version: bundled (2.1.0 compatible)
    ghostscript_version: 9.07

    ### wp-server ###

    server_architecture: Linux 3.10.0-962.3.2.lve1.5.25.8.el7.x86_64 x86_64
    httpd_software: LiteSpeed
    php_version: 7.2.20 64bit
    php_sapi: litespeed
    max_input_variables: 1000
    time_limit: 180
    memory_limit: 400M
    max_input_time: 180
    upload_max_size: 64M
    php_post_max_size: 64M
    curl_version: 7.62.0 OpenSSL/1.0.2k
    suhosin: false
    imagick_availability: true
    htaccess_extra_rules: true

    ### wp-database ###

    extension: mysqli
    server_version: 5.5.5-10.1.40-MariaDB-cll-lve
    client_version: mysqlnd 5.0.12-dev – 20150407 – $Id: 3591daad22de08524295e1bd073aceeff11e6579 $

    ### wp-constants ###

    WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: /home/inellijay/public_html/wp-content
    WP_PLUGIN_DIR: /home/inellijay/public_html/wp-content/plugins
    WP_MAX_MEMORY_LIMIT: 400M
    WP_DEBUG: false
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_LOCAL_DEV: undefined

    ### wp-filesystem ###

    wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    ### jetpack ###

    site_id: 164266746
    ssl_cert: No
    time_diff: -1
    version_option: 7.5.2:1562784484
    old_version: 7.5.2:1562784484
    public: Public
    master_user: #1 inellijay ([email protected])
    current_user: #1 inellijay ([email protected])
    tokens_set: Blog User
    blog_token: #DGdQLmdnJJF97m)84jxiAkxlNtYn7z!
    user_token: $82(qsFT(w7T4GCWQcyA0po2cuHY@hq@
    version: 7.5.2
    jp_plugin_dir: /home/inellijay/public_html/wp-content/plugins/jetpack/
    plan: free
    HTTP_HOST: inellijay.com
    SERVER_PORT: 443
    HTTPS: on
    REMOTE_ADDR: 69.85.121.67
    protect_header: {“trusted_header”:”REMOTE_ADDR”,”segments”:1,”reverse”:false}
    full_sync: {“started”:”Wed, 10 Jul 2019 18:48:17 +0000″,”queue_finished”:”Wed, 10 Jul 2019 18:48:17 +0000″,”send_started”:”Wed, 10 Jul 2019 18:48:24 +0000″,”finished”:”Wed, 10 Jul 2019 18:48:24 +0000″,”sent”:{“constants”:1,”functions”:1,”options”:1,”users”:1},”sent_total”:{“constants”:-1,”functions”:-1,”options”:-1,”users”:1},”queue”:{“constants”:1,”functions”:1,”options”:1,”users”:1},”config”:{“options”:true,”functions”:true,”constants”:true,”users”:[1]},”total”:{“constants”:1,”functions”:1,”options”:1,”users”:1}}
    sync_size: undefined
    sync_lag: 0 seconds
    full_sync_size: undefined
    full_sync_lag: 0 seconds
    idc_urls: {“home”:”https:\/\/inellijay.com”,”siteurl”:”https:\/\/inellijay.com”,”WP_HOME”:””,”WP_SITEURL”:””}
    idc_error_option: false
    idc_optin: true
    cxn_tests: All Pass.

    July 15, 2019 at 4:31 pm #497772

    Kor
    Moderator
    Post count: 16516

    Hi there,

    Thanks for your post. Kindly share both WP and FTP access here in private reply and we’ll troubleshoot this further for you.

    WP Admin
    Login URL :
    Login Username :
    Login Password :
    ​
    FTP Access
    FTP Host :
    FTP Username :
    FTP Password :

    July 15, 2019 at 4:57 pm #497782

    Aubrey Clark
    Buyer
    Post count: 27
    This reply has been marked as private.
    July 15, 2019 at 4:57 pm #497783

    Aubrey Clark
    Buyer
    Post count: 27

    An error of type E_ERROR was caused in line 108 of the file /home/inellijay/public_html/wp-content/plugins/geodir_payment_manager/includes/admin/settings/class-geodir-pricing-settings-cpt-package.php. Error message: Uncaught Error: Call to a member function get_error_message() on array in /home/inellijay/public_html/wp-content/plugins/geodir_payment_manager/includes/admin/settings/class-geodir-pricing-settings-cpt-package.php:108
    Stack trace:
    #0 /home/inellijay/public_html/wp-includes/class-wp-hook.php(286): GeoDir_Pricing_Settings_Cpt_Package->save(”)
    #1 /home/inellijay/public_html/wp-includes/class-wp-hook.php(310): WP_Hook->apply_filters(”, Array)
    #2 /home/inellijay/public_html/wp-includes/plugin.php(465): WP_Hook->do_action(Array)
    #3 /home/inellijay/public_html/wp-content/plugins/geodirectory/includes/admin/class-geodir-admin-settings.php(84): do_action(‘geodir_settings…’)
    #4 /home/inellijay/public_html/wp-content/plugins/geodirectory/includes/admin/class-geodir-admin-settings.php(163): GeoDir_Admin_Settings::save()
    #5 /home/inellijay/public_html/wp-content/plugins/geodirectory/includes/admin/class-geodir-admin-menus.php(172): GeoDir_Admin_Settings::output()
    #6 /home/inellijay/public_html/wp-includes/class-wp-hoo

    July 15, 2019 at 6:01 pm #497798

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 17, 2019 at 5:56 pm #498227

    Aubrey Clark
    Buyer
    Post count: 27
    This reply has been marked as private.
    July 17, 2019 at 11:17 pm #498285

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 18, 2019 at 3:31 pm #498427

    Aubrey Clark
    Buyer
    Post count: 27

    Thanks for the reply, but when should I expect a reply? We are building a directory for a client who has requested the Thesis theme, and we are within our 30 day return status. If this plugin will not run correctly with Thesis, which it appears not to, we need to move to another script.

    July 18, 2019 at 7:40 pm #498462

    Alex Rollin
    Moderator
    Post count: 27815
    This reply has been marked as private.
    July 19, 2019 at 7:28 am #498529

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 19, 2019 at 4:51 pm #498647

    Aubrey Clark
    Buyer
    Post count: 27
    This reply has been marked as private.
    July 19, 2019 at 5:03 pm #498648

    Aubrey Clark
    Buyer
    Post count: 27

    … I am addressing the menu issue with the theme developer, as I suppose I will with most of the issues, HOWEVER, could you please provide me with relevant information as to specifically what needs to be addressed by them (assuming the other issue are on their end?)

    Again, your help is appreciated.

    July 19, 2019 at 5:07 pm #498649

    Aubrey Clark
    Buyer
    Post count: 27

    RE: From the developer.

    “There is no way to fix this in the current version of Thesis (2.9.3).
    Thesis uses priority 31 to deliver its menu system in WordPress.

    Under the current setup, if a Plugin conflicts with this timing, the Plugin’s timing order needs to be modified.

    I will likely provide a filter for this in a future version of Thesis, but for now, you should consider manually editing the Plugin files to change menu timing on whatever is causing a conflict.”

    Please advise …

    July 22, 2019 at 2:01 pm #498916

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    July 23, 2019 at 4:43 pm #499168

    Aubrey Clark
    Buyer
    Post count: 27

    Thank you for your reply, this worked perfectly!

    Could you please look at one last thing?

    When creating or editing the profile (and I assume other modal functions, I have not tried them all) the image loader modal is acting wonky. When you click to add a photo there is no action on the page, however, if you scroll down you will see the image loader modal.
    How can we fix this? Please see attached screen shots.

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