The "Pending Claims" Are Not Displaying/ Not Adding-up in the Dashboard

This topic contains 5 replies, has 2 voices, and was last updated by  Guust 5 years, 9 months ago.

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  • #508139

    palmer2323
    Expired Member
    Post count: 28

    Hello,
    We added a test user,
    and we had it “claim a listing”.

    The “pending” listing shows-up in the “Listing Claims” section:
    /wp-admin/admin.php?page=gd-settings&tab=claims

    BUT In the GeoDirectory-Dashboard:
    wp-admin/admin.php?page=geodirectory
    …1) The “Pending Claims” is only showing “0”; and
    …2) There was not a notification send to the admin.

    PLEASE ADVISE.
    Thank you.

    #508142

    Guust
    Moderator
    Post count: 29970

    Do you have ticked the box for getting notifications:
    GD > Settings > Emails tab > Admin Emails sub-tab > Claim listing request > YES

    Have you set to auto-approve?
    GD > Settings > Claim Listings tab > Settings sub-tab ?

    Are the emails being sent? Check with installing https://wordpress.org/plugins/email-log/

    If we need to have a look at your settings, please post your URL and WP admin details in a private reply.

    Thanks

    #508143

    palmer2323
    Expired Member
    Post count: 28

    The main issues are that the details are not displaying in the dashboard (see screenshots, attached), as seen in the admin-sections, linked above.
    (The GD-Support team has access to the website.)

    #508146

    Guust
    Moderator
    Post count: 29970

    If we need to have a look at your settings, please post your URL and WP admin details in a private reply.

    Thanks

    #508150

    palmer2323
    Expired Member
    Post count: 28
    This reply has been marked as private.
    #508186

    Guust
    Moderator
    Post count: 29970

    I can see the notification … maybe some caching … ?

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