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Your license has not been activated for this domain, please activate it first ?

This topic contains 13 replies, has 2 voices, and was last updated by  Guust 4 years, 7 months ago.

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  • September 21, 2019 at 8:59 pm #509559

    Monfort jacques
    Expired Member
    Post count: 57

    Hello

    I have an update problem, my license keys are well put but when I want to update it I note: “Your license has not been activated for this domain, please activate it first. ”
    I do not understand what I have to do
    thank you for telling me what I need to do to make it work.
    thank you

    September 21, 2019 at 9:17 pm #509564

    Guust
    Moderator
    Post count: 29970

    Try de-activating and re-activating the licenses.
    Let us know how you went. Thanks

    September 21, 2019 at 9:58 pm #509567

    Monfort jacques
    Expired Member
    Post count: 57

    I do not need a car because I’m afraid it will take me away from my site!
    do I have a risk?
    can I deactivate the keys of my license and reactivate? without changing my site

    September 22, 2019 at 5:34 am #509579

    Guust
    Moderator
    Post count: 29970

    It’s perfectly safe to deactivate and reactivate the licenses.
    I am guessing that you changed your website URL since the last time you entered your licenses.

    Thanks

    September 22, 2019 at 6:44 am #509585

    Monfort jacques
    Expired Member
    Post count: 57

    yes it was under construction on a subdomain, I try and I tell you

    September 22, 2019 at 7:52 am #509586

    Monfort jacques
    Expired Member
    Post count: 57

    Hello,

    I made a backup of the files and the database first!
    I clicked on deactivate, I handed the key of the corresponding license but I do not have the button “activate” which appears, it is still the button “désactiver” which is there! and when I click on it is noted: “Something went wrong!”

    Can you help me please because I have 3 plugin to update and I can not!

    do you want access to go see?
    can I give them to you in private access?

    THANK YOU

    September 22, 2019 at 7:54 am #509587

    Monfort jacques
    Expired Member
    Post count: 57

    see image

    September 22, 2019 at 8:20 am #509589

    Guust
    Moderator
    Post count: 29970

    Yes, please send us access details in a private reply and we will have a look for you.
    Just tick the “Set as private reply (only visible to staff and the post author)” option.
    Thanks

    September 22, 2019 at 8:51 am #509590

    Monfort jacques
    Expired Member
    Post count: 57
    This reply has been marked as private.
    September 22, 2019 at 8:55 am #509591

    Monfort jacques
    Expired Member
    Post count: 57
    This reply has been marked as private.
    September 22, 2019 at 9:49 am #509594

    Monfort jacques
    Expired Member
    Post count: 57

    have you looked and succeeded?

    September 22, 2019 at 10:29 am #509596

    Guust
    Moderator
    Post count: 29970

    Please check now.
    Thanks

    September 22, 2019 at 11:49 am #509605

    Monfort jacques
    Expired Member
    Post count: 57

    GREAT
    Now I can update without problem?

    September 22, 2019 at 12:13 pm #509608

    Guust
    Moderator
    Post count: 29970

    I already updated them.
    Sometimes you have to refresh the page after de-activating the licenses before you can re-activate them.

    Thanks

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