Cannot upgrade from V1 to V2

This topic contains 13 replies, has 4 voices, and was last updated by  Stiofan O’Connor 5 years, 1 month ago.

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  • November 12, 2019 at 5:03 pm #516796

    Jay Kanabar
    Expired Member
    Post count: 166

    Fatal Error.
    Followed the steps.
    Renewed the membership.
    Updated all the license keys.

    November 12, 2019 at 5:06 pm #516797

    Jay Kanabar
    Expired Member
    Post count: 166
    This reply has been marked as private.
    November 12, 2019 at 6:22 pm #516807

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    November 12, 2019 at 6:48 pm #516808

    Jay Kanabar
    Expired Member
    Post count: 166
    This reply has been marked as private.
    November 13, 2019 at 12:25 am #516841

    Alex Rollin
    Moderator
    Post count: 27815

    Please take a look here for instructions to upgrade from GDV1

    https://wpgeodirectory.com/docs-v2/geodirectory/upgrade-from-gdv1/

    November 13, 2019 at 1:17 pm #516960

    Jay Kanabar
    Expired Member
    Post count: 166

    Hi Alex,
    I am following the instructions but is failing at step 3 (Conversion) when the plugins are updated.

    The error message for example is :
    An error occurred while updating GeoDirectory Advance Search Filters: ( more info ) – Download failed. Unauthorized
    More Info message
    Your license has expired, please renew it to install this update.

    Now I have renewed the license a couple of days ago and updated the license keys.

    Also, to let you know my site is a Multisite:
    The Add-ons fail to update at the top level and at the 2nd level. The license keys can only be updated at the 2nd level.

    The Admin User Name & Password has been provided in the previous message.

    November 13, 2019 at 2:46 pm #516971

    Kor
    Moderator
    Post count: 16516
    This reply has been marked as private.
    November 13, 2019 at 3:23 pm #516976

    Jay Kanabar
    Expired Member
    Post count: 166

    Hi Kor,

    I still cannot upgrade.
    I get the message:
    Your license has expired, please renew it to install this update.

    I tried a few times.

    November 13, 2019 at 3:26 pm #516977

    Kor
    Moderator
    Post count: 16516

    Hi Jay Kanabar,

    Thanks for your reply. I will forward this to a dev.

    November 13, 2019 at 6:32 pm #517004

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    Hi Jay,

    I see you have two memberships, one is expired and one is live, these have different licences. If this was a mistake i can remove the new one but it looks like you already have started activating most of them. You should find all the correct licences in your account area, if you have any issue with a specific licence key please post it in a private reply and i will double check it for you.

    Thanks,

    Stiofan

    November 13, 2019 at 7:56 pm #517010

    Jay Kanabar
    Expired Member
    Post count: 166
    This reply has been marked as private.
    November 14, 2019 at 10:58 am #517118

    Jay Kanabar
    Expired Member
    Post count: 166

    Any resolution to the problem?

    November 14, 2019 at 12:13 pm #517123

    Jay Kanabar
    Expired Member
    Post count: 166

    I cancelled my old subscription but still cannot convert Add-ons to V2. Error message: license expired.
    Very urgent

    November 15, 2019 at 5:53 pm #517325

    Stiofan O’Connor
    Site Admin
    Post count: 22956

    It looks like you managed this? I see your site on v2 and all addons updated?

    Stiofan

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