Cannot Fill in Listing Description

This topic contains 24 replies, has 3 voices, and was last updated by  Stiofan O’Connor 9 years, 2 months ago.

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  • #52301

    veneuphoria
    Expired Member
    Post count: 69

    Hi GD!
    I just made all the recent updates and ran the GD Check on the site. I cannot fill in the Listing Description when I am logged in as a subscriber (it works when I am logged in under an Admin however), It only seems to work when I am trying to do it as text version but not on the Visual, if I add stuff to the Text version and go back to the Visual it is not there. All the other fields in the registration page seem to be working. I have also tried all the pricing options and none of them are allowing me to access/edit the Description, It only seems to be broken when I am under a GD_Place category (Venues), all the other categories seem to work. Please Help!

    #52306

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    please provide URL and admin credentials and we will have a look directly.

    Thank you

    #52307

    veneuphoria
    Expired Member
    Post count: 69
    This reply has been marked as private.
    #52312

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    it is working correctly on my end. Please try clearing your browser cache.

    Let us know,

    Thanks

    #52321

    veneuphoria
    Expired Member
    Post count: 69
    This reply has been marked as private.
    #52323

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I thought you were talking about the backend.

    There is an error caused by a script within GD Booster, however I can’t recreate this on our demo.

    Please try to disable all non-GD plugins momentarely, then clear GD Booster cache and try again.

    If the problem is gone at least we will know where to look at.

    Let us know,

    Thanks

    #52331

    veneuphoria
    Expired Member
    Post count: 69

    Ok deactivated everything, cleared Booster Cache, reactivated everything. still having the same problem.

    Thanks

    #52339

    Paolo
    Site Admin
    Post count: 31206

    Did you test after clearing cache and while the non GD-plugins were deactivated?

    #52344

    veneuphoria
    Expired Member
    Post count: 69

    No… I can try again, I’ll BRB

    #52346

    veneuphoria
    Expired Member
    Post count: 69

    Ok, I went through each of the non GD Plug-ins. I deactivated them and then cleared cache individually. After each, I tried to create a new listing, logged in as a registered user on another device. I was not able to get it to work. I did have it working for a few seconds after I deactivated “Widgets on pages”. I reactivated “Widgets on pages”, refreshed the other device and it stopped working again. I then deactivated “Widgets on pages” and cleared the cache and it continues to not work (I was hoping I found it)!. I have left the non GD items deactivated. Let me know how I can proceed from here.

    Thanks so much!

    #52423

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve disabled GD Booster and deactivated all non GD plugin and the description field started working again.

    I’m 99.9% sure that widgets on pages isn’t the culprit

    I’ve now reactivated all your plugins to avoid visitors to find anything broken.

    Please disabled them all again and re-activate one by one keeping GD Booster disabled and test after you re-activate each plugin to see which one is causing this.

    Let us know,

    Thank you

    #52560

    veneuphoria
    Expired Member
    Post count: 69

    I don’t know what you guys did, but its working now!

    Thanks for the help!

    #52561

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I believe it is working because GD booster is not enabled.

    Thanks

    #52576

    veneuphoria
    Expired Member
    Post count: 69

    Oh… oops. So I went in, deactivated all of my non GD plugins and reactivated Booster. Even with all the no GD Plugins inactive, I am still having the problem when Booster is active. I am not sure how to troubleshoot if it won’t work even when all the non-GD plugins are inactive. Do I have to uninstall plugins?

    Thanks!

    (GD booster is off, all non-GDs are active as of now)

    #52627

    Paolo
    Site Admin
    Post count: 31206

    Hi,

    I’ve flagged this for Stiofan, I can’t seem to find a logic reason why GD Booster is causing that.

    (GD booster is off, all non-GDs are active as of now)

    Thanks for your patience,

Viewing 15 posts - 1 through 15 (of 25 total)

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