Claim – change in package/expiry

This topic contains 6 replies, has 3 voices, and was last updated by  vivek 4 years, 8 months ago.

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  • #527252

    vivek
    Full Member
    Post count: 246

    Hi

    If a listing is claimed, then i see that in admin, the package is changing to the claim package (and expiry as per that pack) immediately – even before the claim is approved.

    If now, the claim is rejected ,it stays in the same package and so does the expriy

    Any other user later tries to claim that lisitng, then the package selection is not even shown(as the earlier user would have claimed using a non-claimable package, and that is what is set in the listing)- so then the listing basically cannot be claimed anymore…

    I guess the package/expiry should be set when teh first claim is approved, and not when it is submitted?

    thanks,
    Vivek

    #527283

    Alex Rollin
    Moderator
    Post count: 27815

    We will check into that and post an update here.

    #530257

    vivek
    Full Member
    Post count: 246

    Hi – just checking if there is any update on this thread. thanks

    #530348

    Kiran
    Moderator
    Post count: 7069

    Hi vivek,

    Can you provide a site link & admin credentials. We need to check setup of Pricing Manager & Claim setup like default status etc.

    Kiran

    #530355

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
    #531571

    Kiran
    Moderator
    Post count: 7069
    This reply has been marked as private.
    #533489

    vivek
    Full Member
    Post count: 246
    This reply has been marked as private.
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