Wrongly downgraded listing

This topic contains 5 replies, has 3 voices, and was last updated by  Kiran 4 years, 9 months ago.

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  • March 3, 2020 at 10:07 pm #533359

    Jorge Dändliker
    Buyer
    Post count: 150

    Dear support

    A customer renewed an entry for another year on 01.01.2020. The payment was made via PayPal, which normally works perfectly and automatically without any intervention on my part. One day later she received an email notification that her entry has now been downgraded. So the renewal for one year seems not to have worked.

    Can you please check what went wrong here? I have been offering this service for over two years now and so far there have never been any such problems.

    I will provide the access data to my website separately.

    Thank you for your feedback.

    Regards
    Jorge

    March 3, 2020 at 10:15 pm #533362

    Alex Rollin
    Moderator
    Post count: 27815

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    March 3, 2020 at 10:26 pm #533367

    Jorge Dändliker
    Buyer
    Post count: 150
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    March 5, 2020 at 10:01 am #533707

    Kiran
    Moderator
    Post count: 7069

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    March 7, 2020 at 8:14 am #534164

    Jorge Dändliker
    Buyer
    Post count: 150

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    March 9, 2020 at 1:15 pm #534405

    Kiran
    Moderator
    Post count: 7069

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